704949 - Black GUI when returning from screensaver state after Thunderbird new mail notification

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Bob Tea]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0
Build ID: 20111104165243

Steps to reproduce:

Leave computer on overnight, screensaver (blank screen) comes on, slepe mode disabled, thunderbird gets and displays a 'new mail' notification in the background.


Actual results:

Upon awaking the computer from screensaver state Firefox GUI is all black with the exception of the firefox program title bar, the windows taskbar and a ghostly Thunderbird new mail notification box in the bottom right corner.


Expected results:

Computer should have redrawn/refreshed the firefox gui.  Worked in 4.0 and prior versions.

Comment 1

[Bob Tea]

Firefox default theme
Thunderbird/3.1.16
ATI Radeon HD 5800 series.
Driver v8.801.0.0

Cannot replicate by 'previewing' screensaver and sending myself an email.  Must sit for a few hours to replicate issue.

Comment 2

[Andre Klapper]

Was the Firefox window in the foreground, or was it mostly black after you switched the focus to the Firefox window? Does this also happen with any other applications?

Comment 3

[:aceman]

Is Firefox hung in this case and needs to be killed?

Comment 4

[Bob Tea]

Attachment: Screenshot of black screen

Comment 5

[Bob Tea]

Firefox was left in the foreground.
Firefox is not hung upon returning.  Alt+tabbing from and to revives it, as well as clicking on another window and clicking back on firefox via the task bar,

Comment 6

[:aceman]

Please post contents of Graphics section of about:support.

Comment 7

[Bob Tea]

Graphics

Adapter Description
ATI Radeon HD 5800 Series

Vendor ID
1002

Device ID
689e

Adapter RAM
1024

Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64

Driver Version
8.801.0.0

Driver Date
11-25-2010

Adapter RAM (GPU #2)
Unknown

Adapter Drivers (GPU #2)
Unknown

Direct2D Enabled
true

DirectWrite Enabled
true (6.1.7601.17563)

ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)

GPU Accelerated Windows
1/1 Direct3D 10

Comment 8

[Wayne Mery (:wsmwk)]

Do either of you use notifications, and see this issue?

Comment 9

[Nomis101]

I have seen this in older versions of Thunderbird. But haven't seen this anymore since years.