Closed
Bug 70791
Opened 23 years ago
Closed 23 years ago
seb.se - Sweden's largest bank doesn't let in Mozilla.
Categories
(Tech Evangelism Graveyard :: Other, defect, P1)
Tracking
(Not tracked)
VERIFIED
FIXED
Jan
People
(Reporter: andre.bugs2, Assigned: tristan)
References
()
Details
(Whiteboard: [BANKING][USERAGENT][DENY])
Attachments
(1 file)
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux 2.4.2 i586; en-US; 0.9) Gecko/20010303 BuildID: 2001030221 The bank on the mentioned URL does not let you log in with Mozilla. Instead you are re-directed to a page which tells you that you need IE 4.01 or Netscape 4.08 to use their system. Reproducible: Always Steps to Reproduce: 1) Go to the URL http://www.seb.se 2) Choose "Privat" in the listbox to the right. Actual Results: You will be directed to a site saying you need IE 4.01 or Netscape 4.08 to use their system. Expected Results: The bank should show me the login screen allowing me to log in to their system. This is Sweden's largest bank, so they really ought to support web standards.
I could not reproduce this bug. I believe the web site has changed since this bug was written. Could the reporter or owner also please verify. Thanks
OK I take it back, I found the right place. Go to the login popup window(upper left) and select private. I'm on it....
Reporter | ||
Comment 3•23 years ago
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petitta@netscape.com, sorry for the messup in the instructions, that 'right' should of course have been 'left'. I'm glad to see you're on this. I've mailed them myself in the past, and they have responded that they have not yet tested their site with Mozilla nor Netscape 6, and therefore doesn't support it. I brought it up with them the first time at least 6 months ago, so they have had plenty of time to deal with it. Getting an e-mail from someone with a @netscape.com address should probably help I hope:-)
Comment 4•23 years ago
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Reassigning evangelism bugs to bclary@netscape.com.
Assignee: evangelism → bclary
Reporter | ||
Comment 5•23 years ago
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Has anyone from netscape contacted the bank? If so, did they respond?
Reporter | ||
Comment 6•23 years ago
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I contacted the bank again yesterday, and now they gave a rather positive answer: "You're right. The work of getting Netscpae 6 functioning with our service has taken much too long. It will work soon." I used Netscape 6 instead of Mozilla in my e-mail, because I didn't want to confuse them too much.
Comment 7•23 years ago
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Still won't let us in ... Accepting bug since they have been contacted already. Andre, I may ask you to send them another letter. You can tell them they can contact me if they like.
Status: NEW → ASSIGNED
Whiteboard: [BANKING][USERAGENT][DENY]
Reporter | ||
Comment 8•23 years ago
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Bob, I just sent off another e-mail to their support staff, and asked them to forward my e-mail to the technical people working with this. I also told them that they could contact either you or me if they needed further assistance with this. I'll add another comment as soon as they respond.
Comment 11•23 years ago
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This is still happening today, with Mozilla 2001062306 Linux.
Comment 12•23 years ago
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The site is running: Stronghold/2.4.1 Apache/1.3.3 C2NetEU/2409 (Unix) While the version is slightly higher than Stroghold/2.2 for which there is a known TLS/SSL3.0 rollback problem, I am not sure if this newer version has the same problem. Tristan, please call them and talk to someone in the operations. Contact info on this page: https://disp.sebank.se/cgi-bin/ptslogin/WOW/wo10.c1001.f001 Priority to P1.
Priority: -- → P1
Reporter | ||
Comment 13•23 years ago
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The number to call when calling from abroad is +46 771 24 11 11. (That's what it says in Swedish on that page.)
Reporter | ||
Comment 14•23 years ago
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Has anyone had a chance to call the bank yet?
Reporter | ||
Comment 15•23 years ago
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This bank has something called "direct payment" which means that if you visit an online seller of some sort that supports this bank I can directly choose to be redirected to the bank and pay the bill there. When you do this with mozilla you can in fact login. The login page when you do this looks exactly like the login page you never reach with Mozilla when you choose "Privat" from the main page. I just sent of yet another e-mail to the support staff of this bank.
Comment 16•23 years ago
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Tristan, this seems to be Sweden's largest bank. Can you contact them to find out what is taking so long to deal with NS6/Mozilla? If it is a TLS issue, you might want to tell them that the next Netscape release and Mozilla 0.9.3 can gacefully roll back to SSL3 even if the server side has a TLS rollback porblem.
Updated•23 years ago
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Component: Evangelism → European
Product: Browser → Tech Evangelism
Version: other → unspecified
Reporter | ||
Comment 17•23 years ago
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I was contacted by another customer of this bank and he had been given roughly this explanation by the bank: "Unfortunately our internet service is not yet adapted for Mozilla. The biggest problem is the loading of the navigation menu. What happens is that the entire menu "melts together" and what is displayed is a big grey box. Currently we do not have many technicians working on solving this problem since we do not yet know what will come of the merger with Föreningssparbanken" (another swedish bank). This sounds like they have used some IE or Netscape-specific tags in their HTML, right? Below I will attach a screenshot of how this navigation menu looks in 4.7. It sounds like they are willing to fix this if they just knew how. Can someone from Netscape please push them in the right direction?
Reporter | ||
Comment 18•23 years ago
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Reporter | ||
Comment 19•23 years ago
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I sent of another mail to the bank asking about the status of this. They responded that they are now working with Netscape on this and a solution seams close. They expect it to be fixed within some weeks. So Tristen, are they working with you on this?
Comment 20•23 years ago
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Moving to new component West Europe. European is being removed. See bug 95808 for details.
Component: European → West Europe
QA Contact: momoi → caillon
Summary: Sweden's largest bank doesn't let in Mozilla. → seb.se - Sweden's largest bank doesn't let in Mozilla.
Reporter | ||
Comment 21•23 years ago
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I don't want to sound like a pain in the ass, but is the banks statement true that you guys are working with them?
Assignee | ||
Comment 22•23 years ago
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André, Thank you for insisting. I have searched for seb.se and sebank.se bugs inside and outside the Netscape firewall, and none was reported except this one. If they speak with one of us, I don't know who it is. I'll try to contact them by monday. Accepting bug. I can reproduce on Netscape 6.1RTM on Win2K. Setting OS : ALL.
Status: NEW → ASSIGNED
OS: Linux → All
Reporter | ||
Comment 23•23 years ago
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Tristan, thanks for taking on this bug. I guess I'm stating the obvious, but remember to call them up rather early your time, since Sweden is CET + 2 hours. The internet banking support department is open until 11 in the evening, but I wouldn't expect that any of the technical people are there after 4 or 5.
Reporter | ||
Comment 24•23 years ago
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Tristen, this is still a problem. Can you try to find the cycles to make that call?
Assignee | ||
Comment 25•23 years ago
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Tried to reach the bank with no success.
Reporter | ||
Comment 26•23 years ago
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I guess the time difference is the problem, assuming it was closed when you called them.
Comment 27•23 years ago
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I also have been in contact with the bank before about this. When I now found this bug, I mailed the link to them, asking them to review it and contact either here, or in mail to bugowner.
Reporter | ||
Comment 28•23 years ago
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I've been poking on them again, and now they really seam to be working on this. Here is the answer (translated by me) I have gotten after constant nagging: "On friday Netscape 6.2 (the latest) will reach acceptance test, and after that it will be tested 3-4 weeks. In other words we hope that it will come out in production in the middle of december. We will not support the webbrowser Mozilla 0.9.3, that is a business decision." The last sentance of course shows that they have not quiet understood the relation ship between Netscape and Mozilla, and I would very much appreciate if someone from Netscape could evangelize them on this. Will they even be able to block Mozilla and accept Netscape 6.2?
Comment 29•23 years ago
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In case anyone is curious on how the site looks with mozilla the following URL could be of interest: http://www.lysator.liu.se/~cosis/seb.html Of course you'll need to be a customer at the bank to make any use of it.
Reporter | ||
Comment 30•23 years ago
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Just to clarify: the URL that Martin mentions is his own webpage that enables you to get around the bank's browser-sniffing. It is of course not something that should be necessary.
Assignee | ||
Comment 31•23 years ago
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Contact info may be found in there : http://swp2.vv.sebank.se/cgi-bin/pts3/pow/kundservice/IntresseFormular_frm.asp Waiting from Glazman to give me the right one (too many listed)
Reporter | ||
Comment 32•23 years ago
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Tristan, that's a bad way for you to reach them since you would be tossed between many people before you got the right person I have finally gotten a contact person there who is actually in charge of this (the person is "chief architect" for their e-banking). The person e-mailed me and asked me if mozilla and Netscape 6.x were 100% in respect to how they rendered pages, and I answered that that was the case. I can send you this persons e-mail address in private Tristan if you want it.
Reporter | ||
Comment 33•23 years ago
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100% compatible was of course what I was referring to.
Assignee | ||
Comment 34•23 years ago
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General contact info is internetredaktionen@seb.se André : please send me in private the person nmae and e-mail details, so I can contact them (nitot@netscape.com) Thanks !
Reporter | ||
Comment 35•23 years ago
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Good news from the bank - starting from the 17th of December they will let Mozilla and Netscape 6.2 in to their bank service.
Comment 36•23 years ago
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As of today, 20011219, they still don't let Mozilla (ID 2001121803) in. The "Actual Results" as described in this bug, still happens.
Reporter | ||
Comment 37•23 years ago
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Sorry, I have forgotten to send in the update that they sent me by e-mail. They were to launch the new version of their internet banking on the 17th of december, and mozilla support was supposed to be part of this update. Unfortunately, the introduction of this new version has been posponed until the middle of January, so the mozilla support has to wait too. There are however some good news too: they will list mozilla on their page of browsers that they officially support!
Assignee | ||
Comment 38•23 years ago
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André: these are great news! Setting target to January.
Target Milestone: --- → Jan
Comment 39•23 years ago
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Keep the good work up, André!
Reporter | ||
Comment 40•23 years ago
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Good news folks: they now let us in!
Reporter | ||
Comment 41•23 years ago
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I should add that Java is required to use the navigation menu (which is essential for their internet banking). For those interested I can tell you that on this page (in Swedish) http://taz.vv.sebank.se/cgi-bin/pts3/pow/index.asp?ss=/pow/Kundservice/loggain.htm they have a Q and A that reads (roughtly): Q: Does the internet office work with Mozilla? A: Yes, with Mozilla 0.9.4 and later for PC, Mac and Linux. I'm resolving this baby fixed!
Status: ASSIGNED → RESOLVED
Closed: 23 years ago
Resolution: --- → FIXED
Comment 43•22 years ago
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The QA Contact for Europe: West has changed to brantgurganus2001@cherokeescouting.org. If there is a reason for you to stay as the QA Contact, feel free to change back.
QA Contact: caillon → brantgurganus2001
Updated•9 years ago
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Product: Tech Evangelism → Tech Evangelism Graveyard
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Description
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