Closed Bug 70791 Opened 24 years ago Closed 23 years ago

seb.se - Sweden's largest bank doesn't let in Mozilla.

Categories

(Tech Evangelism Graveyard :: Other, defect, P1)

Product:
Tech Evangelism Graveyard
Component:
Other
Platform:
x86
All
Type:
defect

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: andre.bugs2, Assigned: tristan)

References

(
URL
)

Details

(Whiteboard: [BANKING][USERAGENT][DENY])

Attachments

(1 file)

Screenshot of how the navigation menu looks in 4.7. This doesn't work in Mozilla according to them.
135.47 KB, image/jpeg
Details
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux 2.4.2 i586; en-US; 0.9) Gecko/20010303 BuildID: 2001030221 The bank on the mentioned URL does not let you log in with Mozilla. Instead you are re-directed to a page which tells you that you need IE 4.01 or Netscape 4.08 to use their system. Reproducible: Always Steps to Reproduce: 1) Go to the URL http://www.seb.se 2) Choose "Privat" in the listbox to the right. Actual Results: You will be directed to a site saying you need IE 4.01 or Netscape 4.08 to use their system. Expected Results: The bank should show me the login screen allowing me to log in to their system. This is Sweden's largest bank, so they really ought to support web standards.
I could not reproduce this bug. I believe the web site has changed since this bug was written. Could the reporter or owner also please verify. Thanks
OK I take it back, I found the right place. Go to the login popup window(upper left) and select private. I'm on it....
petitta@netscape.com, sorry for the messup in the instructions, that 'right' should of course have been 'left'. I'm glad to see you're on this. I've mailed them myself in the past, and they have responded that they have not yet tested their site with Mozilla nor Netscape 6, and therefore doesn't support it. I brought it up with them the first time at least 6 months ago, so they have had plenty of time to deal with it. Getting an e-mail from someone with a @netscape.com address should probably help I hope:-)
Reassigning evangelism bugs to bclary@netscape.com.
Assignee: evangelism → bclary
Has anyone from netscape contacted the bank? If so, did they respond?
I contacted the bank again yesterday, and now they gave a rather positive answer: "You're right. The work of getting Netscpae 6 functioning with our service has taken much too long. It will work soon." I used Netscape 6 instead of Mozilla in my e-mail, because I didn't want to confuse them too much.
Still won't let us in ... Accepting bug since they have been contacted already. Andre, I may ask you to send them another letter. You can tell them they can contact me if they like.
Status: NEW → ASSIGNED
Whiteboard: [BANKING][USERAGENT][DENY]
Bob, I just sent off another e-mail to their support staff, and asked them to forward my e-mail to the technical people working with this. I also told them that they could contact either you or me if they needed further assistance with this. I'll add another comment as soon as they respond.
Assigning to Euro Evangelist
Assignee: bclary → nitot
Status: ASSIGNED → NEW
giving qa to kat
QA Contact: zach → momoi
This is still happening today, with Mozilla 2001062306 Linux.
The site is running: Stronghold/2.4.1 Apache/1.3.3 C2NetEU/2409 (Unix) While the version is slightly higher than Stroghold/2.2 for which there is a known TLS/SSL3.0 rollback problem, I am not sure if this newer version has the same problem. Tristan, please call them and talk to someone in the operations. Contact info on this page: https://disp.sebank.se/cgi-bin/ptslogin/WOW/wo10.c1001.f001 Priority to P1.
Priority: -- → P1
The number to call when calling from abroad is +46 771 24 11 11. (That's what it says in Swedish on that page.)
Has anyone had a chance to call the bank yet?
This bank has something called "direct payment" which means that if you visit an online seller of some sort that supports this bank I can directly choose to be redirected to the bank and pay the bill there. When you do this with mozilla you can in fact login. The login page when you do this looks exactly like the login page you never reach with Mozilla when you choose "Privat" from the main page. I just sent of yet another e-mail to the support staff of this bank.
Tristan, this seems to be Sweden's largest bank. Can you contact them to find out what is taking so long to deal with NS6/Mozilla? If it is a TLS issue, you might want to tell them that the next Netscape release and Mozilla 0.9.3 can gacefully roll back to SSL3 even if the server side has a TLS rollback porblem.
Component: Evangelism → European
Product: Browser → Tech Evangelism
Version: other → unspecified
I was contacted by another customer of this bank and he had been given roughly this explanation by the bank: "Unfortunately our internet service is not yet adapted for Mozilla. The biggest problem is the loading of the navigation menu. What happens is that the entire menu "melts together" and what is displayed is a big grey box. Currently we do not have many technicians working on solving this problem since we do not yet know what will come of the merger with Föreningssparbanken" (another swedish bank). This sounds like they have used some IE or Netscape-specific tags in their HTML, right? Below I will attach a screenshot of how this navigation menu looks in 4.7. It sounds like they are willing to fix this if they just knew how. Can someone from Netscape please push them in the right direction?
I sent of another mail to the bank asking about the status of this. They responded that they are now working with Netscape on this and a solution seams close. They expect it to be fixed within some weeks. So Tristen, are they working with you on this?
Moving to new component West Europe. European is being removed. See bug 95808 for details.
Component: European → West Europe
QA Contact: momoi → caillon
Summary: Sweden's largest bank doesn't let in Mozilla. → seb.se - Sweden's largest bank doesn't let in Mozilla.
I don't want to sound like a pain in the ass, but is the banks statement true that you guys are working with them?
André, Thank you for insisting. I have searched for seb.se and sebank.se bugs inside and outside the Netscape firewall, and none was reported except this one. If they speak with one of us, I don't know who it is. I'll try to contact them by monday. Accepting bug. I can reproduce on Netscape 6.1RTM on Win2K. Setting OS : ALL.
Status: NEW → ASSIGNED
OS: Linux → All
Tristan, thanks for taking on this bug. I guess I'm stating the obvious, but remember to call them up rather early your time, since Sweden is CET + 2 hours. The internet banking support department is open until 11 in the evening, but I wouldn't expect that any of the technical people are there after 4 or 5.
Tristen, this is still a problem. Can you try to find the cycles to make that call?
Tried to reach the bank with no success.
I guess the time difference is the problem, assuming it was closed when you called them.
I also have been in contact with the bank before about this. When I now found this bug, I mailed the link to them, asking them to review it and contact either here, or in mail to bugowner.
I've been poking on them again, and now they really seam to be working on this. Here is the answer (translated by me) I have gotten after constant nagging: "On friday Netscape 6.2 (the latest) will reach acceptance test, and after that it will be tested 3-4 weeks. In other words we hope that it will come out in production in the middle of december. We will not support the webbrowser Mozilla 0.9.3, that is a business decision." The last sentance of course shows that they have not quiet understood the relation ship between Netscape and Mozilla, and I would very much appreciate if someone from Netscape could evangelize them on this. Will they even be able to block Mozilla and accept Netscape 6.2?
In case anyone is curious on how the site looks with mozilla the following URL could be of interest: http://www.lysator.liu.se/~cosis/seb.html Of course you'll need to be a customer at the bank to make any use of it.
Just to clarify: the URL that Martin mentions is his own webpage that enables you to get around the bank's browser-sniffing. It is of course not something that should be necessary.
Contact info may be found in there : http://swp2.vv.sebank.se/cgi-bin/pts3/pow/kundservice/IntresseFormular_frm.asp Waiting from Glazman to give me the right one (too many listed)
Tristan, that's a bad way for you to reach them since you would be tossed between many people before you got the right person I have finally gotten a contact person there who is actually in charge of this (the person is "chief architect" for their e-banking). The person e-mailed me and asked me if mozilla and Netscape 6.x were 100% in respect to how they rendered pages, and I answered that that was the case. I can send you this persons e-mail address in private Tristan if you want it.
100% compatible was of course what I was referring to.
General contact info is internetredaktionen@seb.se André : please send me in private the person nmae and e-mail details, so I can contact them (nitot@netscape.com) Thanks !
Good news from the bank - starting from the 17th of December they will let Mozilla and Netscape 6.2 in to their bank service.
As of today, 20011219, they still don't let Mozilla (ID 2001121803) in. The "Actual Results" as described in this bug, still happens.
Sorry, I have forgotten to send in the update that they sent me by e-mail. They were to launch the new version of their internet banking on the 17th of december, and mozilla support was supposed to be part of this update. Unfortunately, the introduction of this new version has been posponed until the middle of January, so the mozilla support has to wait too. There are however some good news too: they will list mozilla on their page of browsers that they officially support!
André: these are great news! Setting target to January.
Target Milestone: --- → Jan
Keep the good work up, André!
Good news folks: they now let us in!
I should add that Java is required to use the navigation menu (which is essential for their internet banking). For those interested I can tell you that on this page (in Swedish) http://taz.vv.sebank.se/cgi-bin/pts3/pow/index.asp?ss=/pow/Kundservice/loggain.htm they have a Q and A that reads (roughtly): Q: Does the internet office work with Mozilla? A: Yes, with Mozilla 0.9.4 and later for PC, Mac and Linux. I'm resolving this baby fixed!
Status: ASSIGNED → RESOLVED
Closed: 23 years ago
Resolution: --- → FIXED
Verified fixed with 2002-01-16-08.
Status: RESOLVED → VERIFIED
The QA Contact for Europe: West has changed to brantgurganus2001@cherokeescouting.org. If there is a reason for you to stay as the QA Contact, feel free to change back.
QA Contact: caillon → brantgurganus2001
move...
Component: Europe: West → Other
Product: Tech Evangelism → Tech Evangelism Graveyard
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