709534 - Unable to view HTML image in Thunderbird v8 (permissions.default.image=2 was set by user during Tb 1.0.x era)

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Casey Allan]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.874.121 Safari/535.2

Steps to reproduce:

Upgraded from v1.0 to v8


Actual results:

I can no longer view HTML emails.  I have it set to View Body as Original HTML.  In v1 there was a "View Remote Images" button, but in v8 I can't find one or a setting to allow them.  This applies to old messages that I could previously view as well as new ones.  I did some testing with gmail, and if I forwarded the HTML messages to gmail from Tbird I could view the HTML, but if I set up the same gmail address in Tbird the HTML was not visible.


Expected results:

I should be able to view HTML

Comment 1

[Casey Allan]

Today after reading articles suggested in the community I changed the settings in the Config Editor to mailnews.message_display.disable_remote_image to false AND created a mail.trusteddomains setting and I still am unable to view the HTML.

Comment 2

[Casey Allan]

Attachment: Address book showing sender added.

Comment 3

[Casey Allan]

Attachment: HTML Email not displaying.

Comment 4

[Casey Allan]

Attachment: Remote Images Config Editor

Comment 5

[Casey Allan]

Attachment: Trusted Domains Config Editor with sender added

Comment 6

[Ludovic Hirlimann [:Usul]]

Can you share the email in question so we can look at it's structure ?

Comment 7

[Casey Allan]

Sorry for the delay I am currently overseas and my computer is not.  The one I think I was using as an example was a Costco News email.  I don't currently have access to that particular email but can send you another of the Costco emails.  Where would you like me to send it?

Comment 8

[Ludovic Hirlimann [:Usul]]

use my email address (sorry for the delay, I have  batch of mail that I'm slowly reading) and mention the bug number in the subject so I can relate your email to this bug.

Comment 9

[Casey Allan]

Delay after delay!  Sorry.  I just returned home.  I forwarded you the Costco email.  Although it isn't JUST their emails, it is just the one I used to test with.  When I tried this before with my husband and my gmail (on gmail, not through thunderbird) I could see the HTML, but not within Thunderbird, even if I forwarded it back.

Comment 10

[Casey Allan]

Update.  I received an email yesterday (from a trusted source) that had a button "show remote images" on it, but I clicked on it and it showed a background but the other html elements showed as broken links.

Comment 11

[Casey Allan]

Attachment: On occasion I receive an email that says "Show Remote Content"

Occasionally but not always when I receive a HTML email I will come up and say that Thunderbird has blocked the remote content and gives me the button that says, "Show Remote Content"

Comment 12

[Casey Allan]

Attachment: Even after clicking show remote content it does not display

After receiving emails that says "Show Remote Content" and clicking on said button  the HTML does not display.

Comment 13

[WADA:World Anti-bad-Duping Agency]

What is shown as image's locaion by next?
  Forward(HTML mode) the mail, Double-click a broken image, Image Location:
In message source, what is written for the image?
  text/html part, <img src="???">
Does corresponding image/xxx part exist in message source?
(Content-ID: and/or Contet-Location: is refered by the "???" in <img>)
If exists, similar phenomenon to bug 729742?

Comment 14

[Casey Allan]

Attachment: Image Source

Showing what I see when I look at the image source.

Comment 15

[Casey Allan]

Not being completly literate in "tech" let me see if I understand what WADA is asking.

The Image location in the forwarded email is http://action.defenders.org/images/content/pagebuilder/022712_lolo_banner600x200.png

Which also exists in the message source 
<img src="http://action.defenders.org/images/content/pagebuilder/022712_lolo_banner600x200.png" border="0" alt="14 Dead in Lolo: Help stop aggressive wolf killing -->Donate Now" width="600" height="200" />

Not sure about the rest of what you are asking.

Comment 16

[WADA:World Anti-bad-Duping Agency]

(In reply to Casey Allan from comment #14)
> Created attachment 601178 [details]
> Image Source

> Image location and src of <img> tag.
> http://action.defenders.org/images/content/pagebuilder/022712_lolo_banner600x200.png

As seen at Image Preview area of Image Properties, image is actually placed at the URL and Tb could get the image data via HTTP GET.

My rest of questions is:
Is there sub part with "Content-Location: http:// ... /022712_lolo_banner600x200.png" under same multipart/related for the text/html part or under other multipart/xxx part?
Is there other Content-Location: header in message source? (in primary messsage headers, in message heders of text/html part, ...)

FYI.
bug 729742 is problem of "remote image is not shown" when;
- image/jpg part with "Content-Location: url in src of img tag" exists.
- "?" is contained in filename parameter value of Content-Disposition: header
  of the image part, and the filename value is not quoted by double-quote.

If there is not such sub part for image data, "why the image of <img> is not shown" is usually;
- Remote image display is blocked by someone, option setting, black list,
  not in white list, ...
- .msf file is broken
  (remote image data seems held in .msf once "Show Remote Content" is clicked)
- Very deep nesting of HTML tabg such as <div>, <table>, <font>. (Bug 730607)

Do you see "Show Remote Content" button by next?
Is image shown after click of "Show Remote Content" button? 
- Create a new local mail folder(POP3 or "Local Folders", call FolderX)
- Copy the problematc mail to FolderX.
- Terminate Tb, delete FolderX.msf file under ...\Mail directory.
- Restart Tb, view the mail in FolderX.
If you still see problem with the mail, do you see problem with Tb's safe-mode?
(thuderbid.exe -safe-mode)

Comment 17

[Casey Allan]

Thanks, Working through this.  Or trying to.

1.  There is not a corresponding Content-Location in the email.

2.  I only see a "Show Remote Content" button occasionally, maybe 1 out of 20 HTML emails.  And I still do not see the content after clicking on it.

3.  I have done every step in the help files to make a white list and it still does not show any thing.

4.  I think this my problem.  I do not have any .msf files!  I have done several searches and can not find any.  Is this a setting I can find somewhere?  I've been going through different settings and can't find anything.

Comment 18

[WADA:World Anti-bad-Duping Agency]

(In reply to Casey Allan from comment #17)
> 2.  I only see a "Show Remote Content" button occasionally, maybe 1 out of
> 20 HTML emails.  And I still do not see the content after clicking on it.

How about mail referred in comment #15, which has following <img> in HTML, which is copied to newly created local mail folder?  
> Which also exists in the message source 
> <img src="http://action.defenders.org/images/content/pagebuilder/022712_lolo_banner600x200.png"
> border="0" alt="14 Dead in Lolo: Help stop aggressive wolf killing -->Donate Now" width="600" height="200" />

> I do not have any .msf files!

Did you correctly check directory specified at "Local Directory:" of Tb's Server Settings?
Do you hide "hidden directory/file" and "file extension" by Windows Explorer's setting? (Tools/Folder Options, Display)

Comment 19

[WADA:World Anti-bad-Duping Agency]

Correction.
(Show Remote Content" request seems held in .msf once "Show Remote Content" is clicked)
This request seems copied by mail copy. So, "delete .msf file" is needed to see "Show Remote Content" button again for a mail.

Comment 20

[Casey Allan]

I did see the show remote content button on the email referenced in comment #15.  I uploaded screen shots of what I saw before and after I clicked the button, it actually looks exactly the same.  I created a new folder in the local folders and moved the email there and I still couldn't see any of the HTML.

I didn't search properly the first time and didn't look for the hidden files/folders.  Found them. Deleted the Folder X.msf file.  Reopened TBird and went to the folder.  The email showed a "Show Remote Content" button.  I pressed it and I still couldn't see the HTML.  I tried it a number of times.  The sender is in my trusted domains and in my contact list.

Comment 21

[WADA:World Anti-bad-Duping Agency]

Can you see your problem with new Tb profile?
(1) Save the mail to .eml file
(2) thunderbird.exe -P, create new profile, start Tb with the new profile
(3) Cancel account creation, create dummy News account => Local Folders is created
(4) Create a local mail folder(call FolderX)
(5) Drag&Drop the .eml file to thread pane of FolderX

Comment 22

[WADA:World Anti-bad-Duping Agency]

FYI. Helpful documents.
http://kb.mozillazine.org/Privacy_basics_%28Thunderbird%29
http://kb.mozillazine.org/Images_in_messages_do_not_appear

Comment 23

[Casey Allan]

WOW...Ok, after nearly 3 months it is FIXED!!
Went into the configurations editor and 
permissions.default.image was set to 2.  Changed it to 1 per the article and voila it works!!  Hooray!!

Comment 24

[WADA:World Anti-bad-Duping Agency]

FYI.

(In reply to Casey Allan from comment #5)
> Trusted Domains Config Editor with sender added

Bug 568976 exists. It looks that registration of domain of image url also is needed if trusteddomains is used. Be careful.

Comment 25

[WADA:World Anti-bad-Duping Agency]

FYI.
http://kb.mozillazine.org/Permissions.default.image
  1  Allow all images to load, regardless of origin. (Default)
  2  Block all images from loading.
  3  Prevent third-party images from loading.

Comment 26

[Casey Allan]

Thank you for the warning, I changed those setting back to default when it didn't work.

Comment 27

[WADA:World Anti-bad-Duping Agency]

(In reply to Casey Allan from comment #23)
> permissions.default.image was set to 2.

Perhaps due to difference in design/implementation around "showing/disabling remote content" between Tb 1 and Tb 8.
Following looks for enhancement of "Allow remote content in Address Book Contact". 
> mail.server.default.whiteListAbURI = moz-abmdbdirectory://abook.mab
> mail.server.serverX.whiteListAbURI = moz-abmdbdirectory://abook.mab

Comment 28

[WADA:World Anti-bad-Duping Agency]

WORKSFORME is for "actual bug existed, but is resolved by unknown patch" at B.M.O.
Because permissions.default.image=2 and permissions.default.image=1 works as designed, this bug report at B.M.O. is INVALID.

Comment 29

[Casey Allan]

Thank you again for all your help,  Another question though.  I have changed the permissions.default.image to the default 1 but every time I close and restart Thunderbird it reverts to 2.  How do I get the change to "stick"

Comment 30

[Casey Allan]

Another question, I saved it earlier but it doesn't look like it worked.  Still having issues.  I have set the permissions.default.image to =1 but every time I restart Thunderbird it reverts to =2.  Any ideas how to get the change to stick?!

Comment 31

[Rob Shapiro]

I have reported the exact same problem in bug 736045. My problem is exactly the same.