Crash reports from last evening still not found

VERIFIED FIXED

Status

Socorro
General
VERIFIED FIXED
7 years ago
6 years ago

People

(Reporter: marcia, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

sp-collector06 is having hbase connection troubles, which none of the other collectors are having. Collectors store straight to disk then attempt to push to hbase as a background process, so this crash was collected and is stored on the disk but just hasn't made it into hbase.

Since all of the other collectors are fine, I am going to file a bug right now to have IT take collector06 out of service so it can catch up, and we can see what's going on with it.
Depends on: 711565
(In reply to Matt Brandt [:mbrandt] from comment #2)
> This report is now available,
> https://crash-stats.mozilla.com/report/index/bp-fea78660-91a0-4847-ac21-
> 787982111215
> 
> However this one is not,
> https://crash-stats.mozilla.com/report/index/bp-fd7f2277-d8f1-482b-a98e-
> f76f22111215

Sorry was out this morning/afternoon and didn't have a chance to comment on this yesterday - we need followup action from IT here, there are some crashes stuck on the filesystem as a result of the latest outage (related to bug 711565), we have "orphan" crashes on the filesystem.

I will followup in that bug (which is blocking this one).
rhelmer: Do we have a followup bug to get those orphan crashes off the filesystem.

(In reply to Robert Helmer [:rhelmer] from comment #3)
> (In reply to Matt Brandt [:mbrandt] from comment #2)
> > This report is now available,
> > https://crash-stats.mozilla.com/report/index/bp-fea78660-91a0-4847-ac21-
> > 787982111215
> > 
> > However this one is not,
> > https://crash-stats.mozilla.com/report/index/bp-fd7f2277-d8f1-482b-a98e-
> > f76f22111215
> 
> Sorry was out this morning/afternoon and didn't have a chance to comment on
> this yesterday - we need followup action from IT here, there are some
> crashes stuck on the filesystem as a result of the latest outage (related to
> bug 711565), we have "orphan" crashes on the filesystem.
> 
> I will followup in that bug (which is blocking this one).
(In reply to Marcia Knous [:marcia] from comment #4)
> rhelmer: Do we have a followup bug to get those orphan crashes off the
> filesystem.

I was going to use bug 711565 (already blocking) to take care of this, I'll comment there right now.
(Assignee)

Updated

7 years ago
Component: Socorro → General
Product: Webtools → Socorro
Simona B, Socorro is currently experiencing an outage on HBase, our primary crash storage system.  IT and Metrics are working on the problem.  They report that the system will be restored by 6am PDT.

This is a very old bug dated in 2011.  I'm going to close it.  If problems persist, please file a new bug.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
(In reply to Simona B [QA] from comment #6)

All of the signatures that you reported in comment 6 return results now except for
https://crash-stats.mozilla.com/report/index/bp-dad06d43-38d6-4f91-82b5-82338212071

Bumping to QA verify fixed per the age of the bug. 

Please file a new bug if the problem persists - thanks.
Status: RESOLVED → VERIFIED
OS: Mac OS X → All
Hardware: x86 → All
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