I've seen twice recently a crash testing the moving of mail messages using the rigtht click menu (testing bug 67932). Mozilla tried to open multiple (10-20) empty windows titled Mail and crashed while moving similar number of messages (about 20). I checked that the messages were actually moved. It happened both times on the first operation (therefore it is not 67932 sensu stricte, but may be related). It happens not every time, therefore may be hard to reproduce. Expected result: multiple mesaages moved between folders Actual result: They were moved but Mozilla crashed. Both crashes on recent Win32 installer trunk builds running Win98SE (latest build 2001030605).
Reporter do you have the talkback ID for the crash?
Summary: Crash moving mail messages → Crash moving mail messages
Yes. The first two crashes were in Installer builds (I mentioned that) but I managed to reproduce the crash for the third time on the latest talback enabled Win32 build (2001030710) under Windows ME. The difference is this time the messages we not actually moved. Maybe because Windows ME crashed after creating only 4 or Mail windows (that is earlier than the Win98 crashes that managed to create about 20 windows). The error message was: "Mozilla has caused an error in JS3250.DLL", but obviously this may be a symptom rather than the original cause of the crash. The talback ID is TB27426319K
not much in the talkback report: JS3250.DLL + 0x162ec (0x60b562ec) JS3250.DLL + 0x227ef (0x60b627ef) 0x033fca10 0x03411460 0x03427730 0x0343c5e0 0x034512e0 0x03467650
change qa contact to myself, cc esther
QA Contact: esther → sheelar
buildid:2001030607 Did not see any crash moving messages. Moved single and multiple messages from menu item as well as context menus.
I have a better insight about the bug now. Moving mail with the context menu creates in my case new empty windows (one for each message moved) that vanish when the mail is moved. If there are too many of them (while moving multiple messages), Mozilla dies of lack of resources. This is why the talkback were so unhelpful. I changed the summary accordingly. As my mail settings may be important (not everybody sees the bug), I attached the most important settings from my prefs.js file. I summarize them here: mail window as full screen, 3 panel view, ISO-88592 character set.
Summary: Crash moving mail messages → Moving messages with the context menu creates empty Mail windows (may lead to crash)
Reporter, Do you have talk back id for the crash if so please copy and paste it in this bug.
The talback number is already here in my 3/7 posting. It was TB27426319K and Asa's comment on it was "not much in the talkback report" - see above. The reason is the crash is most probably caused by hitting a resource limit with that many windows being created. It will not tell you why the windows were created. The last time it happened to me was yesterday on the 2001032112 M0.8.1 win32 installer build. The windows started to pop-up not immidiately, but 2-3 s later, the moment I touched the scroll bar in the message pane. This may be the missing factor that made it so far impossible to reproduce the bug.
oops! my mistake asked for the talkback report on the wrong bug. I had two bugs open at that same time and updated the wrong one.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 18 years ago
Resolution: --- → WORKSFORME
On today's commercial trunk build-2001-03-28-06 I am not able to reproduce this problem. Moving multiple messages does not open multiple windows for me at all. Changing to ISO-88592 character set did not help either in reproducing this bug. Marking this bug worksforme. Reporter, Open a new bug when you have reproducible steps.
Status: RESOLVED → VERIFIED
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