71195 - Printing document w/Tahoma fonts specified crashes

Status: VERIFIED FIXED

(Core :: Printing: Output, defect)

Description

[selmer (gone)]

2001 3/5 05 WinNT

I encountered a document that crashed every time I tried to print it.  Looking
at the source of the document, it's got a very simple structure but has the
Tahoma font specified on almost everything.  I saved this document to my local
publish area and printed it and crashed on print.  I opened it in our editor and
simply saved it again and crashed on print.  I opened it in our editor and
changed the font for the entire document to "Helvetica,arial" (by selecting the
whole document) and saved it.  With the fonts changed, it no longer crashes on
print.  It may be that the editor did some other cleanup, but superficially it
seems related to the use of the Tahoma font.

I will attach the original crashing document and then my non-crashing version.

Comment 1

[Oliver Klee]

Could you attach a Dr. Watson log as well?

Comment 2

[selmer (gone)]

I don't know if I have dr watson or how to use it.

I should have mentioned that I've been using double-sided on the long edge for
each test and I haven't tried it without that yet.  Munging around in the file,
it seems that I only crash if there is actually text on the second page.

I lied about attaching the files, I can't post this internal document publicly.
 I'm trying to reduce this to a simplified test case now...

Comment 3

[selmer (gone)]

I now have it down to 2 files that differ by only a small amount.  One crashes
the other does not.  There isn't anything very special about the difference, I
deleted 2 lines of text and one blank line.  The 2 lines of text were 
    <li>
    <font face="Tahoma">some text goes here</font></li>

I can make the files available internally, but now I'm stumped on how to reduce
this to a test case that I can make public.  (Other attempts to create a similar
document with different text didn't exhibit the problem.)
    

Comment 4

[selmer (gone)]

Talkback IDs = TB27416590G, TB27419166X, TB27419911W

Comment 5

[Kevin McCluskey (gone)]

Reassigning to Waqar.

Comment 6

[waqar]

Is this windows NT only or Linux as well? It does not crash on linux, and I dont
have  NT, it does not crash on 2000

Comment 7

[selmer (gone)]

I've only tried it on NT.

Comment 8

[Kevin McCluskey (gone)]

[e-mail]: Can you try printing your document with a recent build? I
checked in a fix for printing last week that fixed several mysterious crashing
bugs. 

Comment 9

[Kevin McCluskey (gone)]

I can not get documents w/Tahoma fonts to crash while printing on WINNT with 
todays build. My fix for reparenting the frames floating children when printing 
probably fixed this bug. Marking FIXED.

Comment 10

[selmer (gone)]

4/4 04 verified

Comment 11

[sujay]

marking verified per selmer's comments.