Thunderbird crashes when saving files or attaching files



7 years ago
5 years ago


(Reporter: jimmy.nilsson, Unassigned)



7 Branch
Windows Server 2008

Firefox Tracking Flags

(Not tracked)


(crash signature)



7 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7

Steps to reproduce:

Tried to save attached files from mail. Or attach files to mail. 

Actual results:

Thunderbird crashes and displays crashreporter.

Expected results:

Opened a dialog to choose where to save the files/file


7 years ago
OS: Windows 7 → Windows Server 2008
Version: 8 → 7

Comment 1

7 years ago
please post your crash ID
Severity: normal → critical
Keywords: crash, stackwanted

Comment 2

7 years ago
Crashid bp-ceb88344-44f9-465b-93bf-1b57c2111208
Crash Signature: bp-ceb88344-44f9-465b-93bf-1b57c2111208

Comment 3

7 years ago
Jimmy, does it crash if you drag and drop instead of using menus and dialogs?

[@ operator new(unsigned int) | shell32.dll@0x15d741 ] 

0	audiodev.dll	operator new	
1	shell32.dll	shell32.dll@0x15d741	
2	explorerframe.dll	CNscEnumTask::InternalResumeRT	
3	explorerframe.dll	CRunnableTask::Run	
4	shell32.dll	shell32.dll@0xa635a	
5	shell32.dll	shell32.dll@0xa8be2	
6	shell32.dll	shell32.dll@0xa8d16	
7	shlwapi.dll	ExecuteWorkItemThreadProc	

all crashes are Windows NT 6.1.7601 Service Pack 1
and span version 3.0.3 to version 8|%20shell32.dll%400x15d741&reason_type=contains&date=12%2F21%2F2011%2004%3A29%3A48&range_value=4&range_unit=weeks&hang_type=any&process_type=any&do_query=1&signature=operator%20new%28unsigned%20int%29%20|%20shell32.dll%400x15d741
Crash Signature: bp-ceb88344-44f9-465b-93bf-1b57c2111208 → [@ operator new(unsigned int) | shell32.dll@0x15d741 ]
Ever confirmed: true
Keywords: stackwanted

Comment 4

7 years ago
Drag and drop seems to be working better. Unfortunately that is not a good alternative for us using the same system on 4 different sites in our koncern.(Mainly cause people are used to menus and dialogs We have the same problem in firefox that is implemented as our main webbrowser for all users.

Comment 6

7 years ago
Oh i forgot to mention that we are using an citrixenviroment if that could have something to do with this. 

Could be a dupe

Comment 7

6 years ago
Jimmy do you still see this crash?

Comment 8

6 years ago
(In reply to Wayne Mery (:wsmwk) from comment #7)
> Jimmy do you still see this crash?

No i dont. Unfortunately We had to many problems with, thunderbird, firefox and LibreOffice so we decided to switch to Micro**** Office.

Thanks for the follow up though!

Comment 9

6 years ago
thanks for the update.
closing, since we have lost our reporter, and might be a dupplicate anyway
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE


5 years ago
Whiteboard: dupeme
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