Thunderbird crashes when saving files or attaching files

RESOLVED INCOMPLETE

Status

--
critical
RESOLVED INCOMPLETE
7 years ago
5 years ago

People

(Reporter: jimmy.nilsson, Unassigned)

Tracking

({crash})

7 Branch
x86_64
Windows Server 2008
crash

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.63 Safari/535.7

Steps to reproduce:

Tried to save attached files from mail. Or attach files to mail. 


Actual results:

Thunderbird crashes and displays crashreporter.


Expected results:

Opened a dialog to choose where to save the files/file
(Reporter)

Updated

7 years ago
OS: Windows 7 → Windows Server 2008
Version: 8 → 7

Comment 1

7 years ago
please post your crash ID https://support.mozillamessaging.com/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports
Severity: normal → critical
Keywords: crash, stackwanted
(Reporter)

Comment 2

7 years ago
Crashid bp-ceb88344-44f9-465b-93bf-1b57c2111208
Crash Signature: bp-ceb88344-44f9-465b-93bf-1b57c2111208

Comment 3

7 years ago
Jimmy, does it crash if you drag and drop instead of using menus and dialogs?

[@ operator new(unsigned int) | shell32.dll@0x15d741 ] 

0	audiodev.dll	operator new	
1	shell32.dll	shell32.dll@0x15d741	
2	explorerframe.dll	CNscEnumTask::InternalResumeRT	
3	explorerframe.dll	CRunnableTask::Run	
4	shell32.dll	shell32.dll@0xa635a	
5	shell32.dll	shell32.dll@0xa8be2	
6	shell32.dll	shell32.dll@0xa8d16	
7	shlwapi.dll	ExecuteWorkItemThreadProc	


all crashes are Windows NT 6.1.7601 Service Pack 1
and span version 3.0.3 to version 8
https://crash-stats.mozilla.com/report/list?product=Thunderbird&query_search=signature&query_type=exact&query=operator%20new%28unsigned%20int%29%20|%20shell32.dll%400x15d741&reason_type=contains&date=12%2F21%2F2011%2004%3A29%3A48&range_value=4&range_unit=weeks&hang_type=any&process_type=any&do_query=1&signature=operator%20new%28unsigned%20int%29%20|%20shell32.dll%400x15d741
Status: UNCONFIRMED → NEW
Crash Signature: bp-ceb88344-44f9-465b-93bf-1b57c2111208 → [@ operator new(unsigned int) | shell32.dll@0x15d741 ]
Ever confirmed: true
Keywords: stackwanted
(Reporter)

Comment 4

7 years ago
Drag and drop seems to be working better. Unfortunately that is not a good alternative for us using the same system on 4 different sites in our koncern.(Mainly cause people are used to menus and dialogs We have the same problem in firefox that is implemented as our main webbrowser for all users.
(Reporter)

Comment 6

7 years ago
Oh i forgot to mention that we are using an citrixenviroment if that could have something to do with this. 

Could be a dupe

Comment 7

6 years ago
Jimmy do you still see this crash?
(Reporter)

Comment 8

6 years ago
(In reply to Wayne Mery (:wsmwk) from comment #7)
> Jimmy do you still see this crash?

No i dont. Unfortunately We had to many problems with, thunderbird, firefox and LibreOffice so we decided to switch to Micro**** Office.

Thanks for the follow up though!

Comment 9

6 years ago
thanks for the update.
closing, since we have lost our reporter, and might be a dupplicate anyway
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE

Updated

5 years ago
Whiteboard: dupeme
You need to log in before you can comment on or make changes to this bug.