Closed Bug 712628 Opened 13 years ago Closed 12 years ago

Firefox crashes constantly

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
9 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: mheid1892, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [testday-20120413])

Crash Data

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0) Gecko/20100101 Firefox/9.0 Build ID: 20111216140209 Steps to reproduce: Firefox crashes constantly within a few minutes of opening. Sometimes I can get through 3-4 pages and other times it crashes on the first page. I have uninstalled and reinstalled version 9 and still have the problem. Here is my latest report ID: bp-79f2fb1f-e2d0-4852-82df-2b8882111221 Actual results: This is very frustrating. Expected results: It should work without crashing. Please help.
Does it happen in safe mode (see http://support.mozilla.com/en-US/kb/Safe%20Mode)?
Severity: normal → critical
Keywords: crash
Crash Signature: [@ RtlpWorkerCallout ]
Bug 599354, with a similar stack, mentions that this could be malware-related.
Depends on: 720655
Crash Signature: [@ RtlpWorkerCallout ] → [@ RtlpWorkerCallout ] [@ RtlpWorkerCallout | RtlpExecuteWorkerRequest | RtlpApcCallout | RtlpExecuteWorkerRequest | BaseThreadStart]
reporter, does this still occur on Nightly build with fix from bug 720655?
Whiteboard: [testday-20120413]
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
This is happening every single day, multiple times a day, whenever I do anything. I am seriously considering abandoning Firefox. I have never had this problem before. This has been happening for about the past week.
(In reply to scottcanderson1962@gmail.com from comment #4) > This is happening every single day, multiple times a day, whenever I do > anything. I am seriously considering abandoning Firefox. I have never had > this problem before. This has been happening for about the past week. Does the crashes also occur in Safe Mode? http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode If so, please file a new bug and include the crash IDs from about:crashes http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash See also http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help If the crash does not occur in Safe Mode then it's one of your add-ons that is causing the problem.
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