713200 - Norton toolbar delays Firefox rendering of a page with lots of radio buttons

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: Norton 360, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Access the following pages, in Firefox 9.0, with the Norton Toolbar extension enabled:
http://www.teamtechnology.co.uk/ff1.php
http://www.teamtechnology.co.uk/ff2.php
The first page is a copy of a questionnaire at our website that has 36 questions with 6 radio buttons for each (216 buttons in total).  The second page is an abstracted copy containing only the radio buttons.


Actual results:

The page appeared to render quickly.  However, a radio button could not be selected for 8 seconds (in the first page) or 4 - 5 seconds (in the second page).


Expected results:

I should have been able to select a radio button as soon as the page was rendered.  This problem does not occur in Internet Explorer, which also has Norton Toolbar enabled (the delay in sub-second).  The problem occurs on other computers where Norton Toolbar is installed.  Also, our page analytics show that the bounce rate on the questionnaire is 20% higher for Firefox than for Internet Explorer, which suggests that other users also experience the same problem.

Comment 1

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.