Closed Bug 714791 Opened 14 years ago Closed 14 years ago

[SUMO KPI dashboard] Track % of questions that get an action within 72 hours

Categories

(support.mozilla.org :: General, defect, P1)

Product:
support.mozilla.org
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
2012Q1

People

(Reporter: atopal, Assigned: timw)

References

Details

(Whiteboard: u=sumo-team c=kpidash s=2012.2 p=2)

We need a graph that shows % of questions that get an action within 72 hours. An action can be either to close the thread (duplicating, locking) or to answer the question.
Blocks: 714788
Component: Knowledge Base Software → General
QA Contact: kb-software → general
We don't have duplicating implemented yet. Will this depend on that?
Whiteboard: u=sumo-team c= s= p= → u=sumo-team c=kpidash s=2012.1 p=
Break out into 2 bugs for backend/frontend. 2 pts each.
Whiteboard: u=sumo-team c=kpidash s=2012.1 p= → u=sumo-team c=kpidash s=2012.1 p=4
For this bug: * Figure out how to store this data * Start collecting it in a cron task
Summary: Display % of questions that get an action within 72 hours on SUMO KPI dashboard → [SUMO KPI dashboard] Track % of questions that get an action within 72 hours
Whiteboard: u=sumo-team c=kpidash s=2012.1 p=4 → u=sumo-team c=kpidash s=2012.1 p=2
Target Milestone: --- → 2012Q1
Whiteboard: u=sumo-team c=kpidash s=2012.1 p=2 → u=sumo-team c=kpidash s=2012.2 p=2
Priority: -- → P1
Assignee: nobody → timw
https://ci.mozilla.org/job/sumo-master/1351/ 2ddf53137ed276c4f6cec80f6c42851ced1917ec
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
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