Closed Bug 716210 Opened 12 years ago Closed 8 years ago

Crash in vlsp.dll related to Fourelle Venturi (bandwidth management application)

Categories

(Core :: Networking, defect)

All
Windows 7
defect
Not set
critical

Tracking

()

RESOLVED DUPLICATE of bug 637308

People

(Reporter: epinal99-bugzilla2, Unassigned)

References

()

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Bug report just for the record about Firefox/Seamonkey rashes due to Fourelle Venturi (bandwidth management application), see http://findarticles.com/p/articles/mi_pwwi/is_20050229/ai_mark01041802/ provided by mobile ISP to manage and optimize the internet connexion.

This app comes with various products like Motorola MotoHelper, see https://support.mozilla.org/en-US/questions/909186

Uninstalling Fourelle Venturi fixes the crashes in Firefox.
Crash Signature: [@ vlsp.dll@0x7a46 ]
Keywords: crash
Hardware: x86_64 → All
Crash Signature: [@ vlsp.dll@0x7a46 ] → [@ vlsp.dll@0x7a46 ] [@ vlsp.dll@0x7510 ] [@ vlsp.dll@0x79ce ] [@ vlsp.dll@0x79a6 ] [@ vlsp.dll@0x42a5 ] [@ vlsp.dll@0x4f2e ]
Summary: Crash in [@ vlsp.dll@0x7a46 ] related to Fourelle Venturi (bandwidth management application) → Crash in vlsp.dll related to Fourelle Venturi (bandwidth management application)
Example of crash report:
https://crash-stats.mozilla.com/report/index/a0fbef65-2ab0-4b85-9acc-278982120106

Frame 	Module 	Signature [Expand] 	Source
0 	vlsp.dll 	vlsp.dll@0x42a5 	
1 	wsock32.dll 	getsockopt_v11 	
2 	nspr4.dll 	_PR_MD_PR_POLL 	
3 	nspr4.dll 	PR_Poll 	nsprpub/pr/src/io/prio.c:173
4 	xul.dll 	nsSocketTransportService::Poll 	netwerk/base/src/nsSocketTransportService2.cpp:415
5 	xul.dll 	nsSocketTransportService::DoPollIteration 	netwerk/base/src/nsSocketTransportService2.cpp:728
6 	xul.dll 	nsSocketTransportService::Run 	netwerk/base/src/nsSocketTransportService2.cpp:640
7 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:631
8 	xul.dll 	nsThreadStartupEvent::Run 	xpcom/threads/nsThread.cpp:201
9 	nspr4.dll 	_PR_NativeRunThread 	nsprpub/pr/src/threads/combined/pruthr.c:426
10 	nspr4.dll 	pr_root 	nsprpub/pr/src/md/windows/w95thred.c:122
11 	mozcrt19.dll 	_callthreadstartex 	obj-firefox/memory/jemalloc/crtsrc/threadex.c:348
12 	mozcrt19.dll 	_threadstartex 	obj-firefox/memory/jemalloc/crtsrc/threadex.c:326
13 	kernel32.dll 	BaseThreadStart
It's a low volume crash: less than 50 crashes over one week.
Severity: normal → critical
Status: UNCONFIRMED → NEW
Component: Untriaged → Other
Ever confirmed: true
Product: Firefox → Plugins
QA Contact: untriaged → other
Crash Signature: [@ vlsp.dll@0x7a46 ] [@ vlsp.dll@0x7510 ] [@ vlsp.dll@0x79ce ] [@ vlsp.dll@0x79a6 ] [@ vlsp.dll@0x42a5 ] [@ vlsp.dll@0x4f2e ] → [@ vlsp.dll@0x7a46 ] [@ vlsp.dll@0x7510 ] [@ vlsp.dll@0x79ce ] [@ vlsp.dll@0x79a6 ] [@ vlsp.dll@0x42a5 ] [@ vlsp.dll@0x4f2e ] [@ vlsp.dll@0x79af ] [@ vlsp.dll@0x4b61 ] [@ vlsp.dll@0x75cf ] [@ vlsp.dll@0x751e ] [@ vlsp.dll@0x749a ] [@ vlsp.dll@0…
As it's not a plugin but an external application, I move it to the networking component.
Anyway, it's only in Bugzilla for traceability and eventually blocklisting in case of high crash volume.

Crash reports are available at:
https://crash-stats.mozilla.com/query/query?product=Firefox&version=ALL%3AALL&range_value=1&range_unit=weeks&query_search=signature&query_type=startswith&query=vlsp.dll%400x&reason=&build_id=&process_type=any&hang_type=any&do_query=1
Component: Other → Networking
Product: Plugins → Core
QA Contact: other → networking
Crash Signature: vlsp.dll@0x4b40 ] [@ vlsp.dll@0x4859 ] [@ vlsp.dll@0x7915 ] [@ vlsp.dll@0x7620 ] → vlsp.dll@0x4b40 ] [@ vlsp.dll@0x4859 ] [@ vlsp.dll@0x7915 ] [@ vlsp.dll@0x7620 ] [@ vlsp.dll@0x20b9 ] [@ vlsp.dll@0x2352 ] [@ vlsp.dll@0x767e ] [@ vlsp.dll@0x760b ] [@ vlsp.dll@0x75db ] [@ vlsp.dll@0x7630 ]
Crash Signature: vlsp.dll@0x4b40 ] [@ vlsp.dll@0x4859 ] [@ vlsp.dll@0x7915 ] [@ vlsp.dll@0x7620 ] [@ vlsp.dll@0x20b9 ] [@ vlsp.dll@0x2352 ] [@ vlsp.dll@0x767e ] [@ vlsp.dll@0x760b ] [@ vlsp.dll@0x75db ] [@ vlsp.dll@0x7630 ] → vlsp.dll@0x4b40 ] [@ vlsp.dll@0x4859 ] [@ vlsp.dll@0x7915 ] [@ vlsp.dll@0x7620 ] [@ vlsp.dll@0x20b9 ] [@ vlsp.dll@0x2352 ] [@ vlsp.dll@0x767e ] [@ vlsp.dll@0x760b ] [@ vlsp.dll@0x75db ] [@ vlsp.dll@0x7630 ] [@ vlsp.dll@0x4837 ] [@ vlsp.dll@0x43…
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → DUPLICATE
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