716473 - Mozilla Maintenance Service uninstaller asks the user to stop the service

Status: RESOLVED FIXED

(Toolkit :: Application Update, defect)

Description

[Henri Sivonen (:hsivonen)]

Steps to reproduce:
 1) Install Nightly with the default options so that Mozilla Maintenance Service gets installed.
 2) Click Uninstall a program in Control Panel
 3) Select Mozilla Maintenance Service
 4) Click Uninstall/Change

Actual results:
The window that shows up says (in part): "Before starting the uninstallation, make sure Mozilla Maintenance Service is not running." How is the user supposed to know how to do that?

Expected results:
Expected the uninstall wizard not to talk about making sure the service isn't running. Expected the uninstaller to take care of making sure the service isn't running during uninstallation.

Comment 1

[Jim Mathies [:jimm]]

Based on what I see for "Google Update Service" in web searches, this is going to be something users try to do. We should make sure this works as expected and that the uninstall doesn't leave behind a broken fx install.

Comment 2

[Brian R. Bondy [:bbondy]]

This is already handled correctly we just need to remove that text. 

That is the standard string we use in installer and we need to make a new one that will get localized in future versions.

Comment 3

[Robert Strong (they/them - no direct email)]

I'd like to simplify (lessen the pages shown) the installer and uninstaller for the maintenance service. For this we could likely get away with just removing the intro page for now.

Comment 4

[Brian R. Bondy [:bbondy]]

So no prompt at all? Or just a different message box "are you sure?" type prompt?

Comment 5

[Robert Strong (they/them - no direct email)]

Summary page.

Comment 6

[Brian R. Bondy [:bbondy]]

Attachment: 1 page confirm only uninstaller. Patch v1.

Comment 7

[Brian R. Bondy [:bbondy]]

Attachment: What comes up when you uninstall with the attached patch.

Comment 8

[Brian R. Bondy [:bbondy]]

I tried with just a summary page but it's a bit strange because it doesn't ask you to uninstall it just says the product is uninstalled, click finish to continue.

Comment 9

[Robert Strong (they/them - no direct email)]

Sorry, I meant the confirmation page.

Comment 10

[Robert Strong (they/them - no direct email)]

Comment on attachment 587560 [details] [diff] [review]
1 page confirm only uninstaller. Patch v1.

I think this is fine for the initial release. Please file a followup bug for reworking the install and uninstall for the maintenance service and we'll get input from UX for it.

Comment 11

[Brian R. Bondy [:bbondy]]

Pushed to inbound:
http://hg.mozilla.org/integration/mozilla-inbound/rev/f757bd8bcf7d

I'll post a follow up bug about a reworked installer w/ UX input in a few minutes.

Comment 12

[:Ms2ger (he/him; ⌚ UTC+1/+2)]

https://hg.mozilla.org/mozilla-central/rev/f757bd8bcf7d