Cannot see mail folders, even when "view" options are changed.

RESOLVED INCOMPLETE

Status

Thunderbird
Folder and Message Lists
RESOLVED INCOMPLETE
6 years ago
6 years ago

People

(Reporter: bobandmary.d, Unassigned)

Tracking

9 Branch
x86_64
Windows Vista

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2012-01-21])

Attachments

(1 attachment)

(Reporter)

Description

6 years ago
Created attachment 587101 [details]
Thunderbird window.jpg

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Steps to reproduce:

Simply opened Thunderbird v.9.0.1 and they no longer were visible.


Actual results:

Tried changing view/folders/all and other options, and the view doesn't change.


Expected results:

View should change.  All I can see is the main page with "Email" "Newsgroups" "Feeds" "Accounts"  Program does not respond when pressing various links on the main page.

Comment 1

6 years ago
(In reply to bobandmary.d from comment #0)
Did you just upgrade to this version? Can you start Thunderbird in safe-mode to check: http://support.mozillamessaging.com/en-US/kb/Safe-Mode

Comment 2

6 years ago
Looks like bug 707329, can you try to delete the files mentioned there?
Component: General → Folder and Message Lists
QA Contact: general → folders-message-lists

Updated

6 years ago
Whiteboard: [closeme 2012-01-21]
(In reply to bobandmary.d from comment #0)
> Thunderbird window.jpg

See following MozillaZine Knowledg Base article, inn addition to reading bug 707329 well.
http://kb.mozillazine.org/Empty_folders
> If the folder pane is empty (no folders listed in the leftmost pane)
> Check the Error Console for errors,
> exit Thunderbird, rename the session.json and foldertree.json files
> in the profile to keep them for diagnosis,
> restart Thunderbird.
RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change has been made in error, please respond to this bug with your reason why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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