716651 - Cannot see mail folders, even when "view" options are changed.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[bobandmary.d]

Attachment: Thunderbird window.jpg

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB7.2; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Steps to reproduce:

Simply opened Thunderbird v.9.0.1 and they no longer were visible.


Actual results:

Tried changing view/folders/all and other options, and the view doesn't change.


Expected results:

View should change.  All I can see is the main page with "Email" "Newsgroups" "Feeds" "Accounts"  Program does not respond when pressing various links on the main page.

Comment 1

[Hashem Masoud]

(In reply to bobandmary.d from comment #0)
Did you just upgrade to this version? Can you start Thunderbird in safe-mode to check: http://support.mozillamessaging.com/en-US/kb/Safe-Mode

Comment 2

[:aceman]

Looks like bug 707329, can you try to delete the files mentioned there?

Comment 3

[WADA:World Anti-bad-Duping Agency]

(In reply to bobandmary.d from comment #0)
> Thunderbird window.jpg

See following MozillaZine Knowledg Base article, inn addition to reading bug 707329 well.
http://kb.mozillazine.org/Empty_folders
> If the folder pane is empty (no folders listed in the leftmost pane)
> Check the Error Console for errors,
> exit Thunderbird, rename the session.json and foldertree.json files
> in the profile to keep them for diagnosis,
> restart Thunderbird.

Comment 4

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change has been made in error, please respond to this bug with your reason why.