717945 - laptop keeps freezing up, unable to function

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Nanci]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Computer has been checked by Apple, computer is CLEAN!!!! 


Actual results:

Still freezing up. Colored spinning wheel shows up where the arrow/hand is. I have to hold down the delete button for "minutes" to unfreeze.

Comment 1

[Matthias Versen [:Matti]]

Please try the firefox safemode and report back
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Evan McLain]

I also have this problem, and I can confirm that this problem continues to exist in Safe Mode.

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
OS: Mac OS X 10.7.2

When Firefox 9.x is running, there are freezing episodes several times an hour where Firefox will hang with a spinning wheel and other programs are sluggish to respond.  These do not necessarily correspond to user activity within Firefox; sometimes FF is in the background when this happens.  I don't see any unusual paging or CPU activity during these episodes.

I have also observed this behavior on a different computer (also an Intel Mac with OS X 10.7.2).

This began to happen after upgrade from 8.x to 9.x and it is incredibly frustrating!  I am filing this bug from Google Chrome.  :(

Comment 3

[Matthias Versen [:Matti]]

The reporter of this bug reported "laptop keeps freezing up" and not that Firefox froze.

Comment 4

[Evan McLain]

Yes, to be clear, it is more than just Firefox that is freezing up.  When the spinning wheel appears, almost all programs are unresponsive.  I am able to click on the title bar of windows to change which window is on top, but I can not interact with the programs in the windows.

If I discontinue the use of Firefox, this problem does not happen, which is why I'm attributing the problem to Firefox and reporting the issue here.

FYI: this behavior looks a lot like the behavior reported in bug 714473, 718365, 713303, and 718077.

Comment 5

[Evan McLain]

That is, bug 714473, bug 718365, bug 713303, and bug 718077.

Comment 6

[Liz Henry (:lizzard)]

Hi Nanci. Thanks for letting us know. I am going back through some older bugs and wondering if your issue has resolved. 

Evan, Thanks for your report as well. Are you still having problems with Firefox slowing or a spinning icon?

If so: You might want to try some of the ways to resolve this:

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Without more specific information I am going to close this bug in 1 week.

Comment 7

[Phoenix]

Resolved per whiteboard