laptop keeps freezing up, unable to function

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
RESOLVED INCOMPLETE
7 years ago
5 years ago

People

(Reporter: Nanci, Unassigned)

Tracking

9 Branch
x86
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Computer has been checked by Apple, computer is CLEAN!!!! 


Actual results:

Still freezing up. Colored spinning wheel shows up where the arrow/hand is. I have to hold down the delete button for "minutes" to unfreeze.
Please try the firefox safemode and report back
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

7 years ago
I also have this problem, and I can confirm that this problem continues to exist in Safe Mode.

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
OS: Mac OS X 10.7.2

When Firefox 9.x is running, there are freezing episodes several times an hour where Firefox will hang with a spinning wheel and other programs are sluggish to respond.  These do not necessarily correspond to user activity within Firefox; sometimes FF is in the background when this happens.  I don't see any unusual paging or CPU activity during these episodes.

I have also observed this behavior on a different computer (also an Intel Mac with OS X 10.7.2).

This began to happen after upgrade from 8.x to 9.x and it is incredibly frustrating!  I am filing this bug from Google Chrome.  :(
The reporter of this bug reported "laptop keeps freezing up" and not that Firefox froze.

Comment 4

7 years ago
Yes, to be clear, it is more than just Firefox that is freezing up.  When the spinning wheel appears, almost all programs are unresponsive.  I am able to click on the title bar of windows to change which window is on top, but I can not interact with the programs in the windows.

If I discontinue the use of Firefox, this problem does not happen, which is why I'm attributing the problem to Firefox and reporting the issue here.

FYI: this behavior looks a lot like the behavior reported in bug 714473, 718365, 713303, and 718077.
Hi Nanci. Thanks for letting us know. I am going back through some older bugs and wondering if your issue has resolved. 

Evan, Thanks for your report as well. Are you still having problems with Firefox slowing or a spinning icon?

If so: You might want to try some of the ways to resolve this:

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Without more specific information I am going to close this bug in 1 week.
Flags: needinfo?(nlm117)
Whiteboard: closeme

Comment 7

5 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(nlm117)
Resolution: --- → INCOMPLETE
Whiteboard: closeme
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