718886 - Startup crash on ViewBook 730 [@ libpzcore.so@0x2e074]

Status: RESOLVED WORKSFORME

(Firefox for Android Graveyard :: General, defect, P4)

Description

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Frame 	Module 	Signature [Expand] 	Source
0 	libpzcore.so 	libpzcore.so@0x2e074 	
1 	0 (deleted) 	0 @0xe2f7d4 	
2 	0 (deleted) 	0 @0x1ef5ffe 	
3 	0 (deleted) 	0 @0x1ef5ffe 	
4 	libGLES_ziilabs.so 	libGLES_ziilabs.so@0xc5bf6 	
5 	libGLES_ziilabs.so 	libGLES_ziilabs.so@0x5c246 	
6 	libGLES_ziilabs.so 	libGLES_ziilabs.so@0x9cc12 	
7 	libGLES_ziilabs.so 	libGLES_ziilabs.so@0x5db12 	
8 	0 (deleted) 	0 @0x4b9dfe 	
9 	0 (deleted) 	0 @0x543b81 	
10 	0 (deleted) 	0 @0x5a28a2 	
11 	libnativehelper.so 	register_com_ibm_icu4jni_text_NativeCollator 	
12 		@0x4 	


https://crash-stats.mozilla.com/report/list?range_value=7&range_unit=days&date=2012-01-16&signature=libpzcore.so%400x2e074&version=FennecAndroid%3A12.0a1

1) First Appearance : 	2011-12-25

2) all crashes occur within the first minute

AdapterVendorID: ziilabs, AdapterDeviceID: ViewBook 730.

AdapterDescription: 'Android, Model: 'ViewBook 730', Product: 'RainbowBird', Manufacturer: 'Creative Technology Ltd', Hardware: 'ziilabs''.

Creative Technology Ltd ViewBook 730

Comment 1

[Doug Turner (:dougt)]

can you reproduce?  if so, please drop by and I can debug.

Comment 2

[Kevin Brosnan [Ex-Mozilla]]

We don't have this device. It was discovered through crash-stats analysis.

Comment 3

[Erin Lancaster [:elan]]

P4 pending reproducbile case + need to see if volume increases. Investigating market share of ViewBook 730 + will order accordingly.

Comment 4

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

https://crash-stats.mozilla.com/report/list?product=FennecAndroid&query_search=signature&query_type=contains&query=libpzcore.so%400x2e074&reason_type=contains&date=02%2F01%2F2012%2015%3A46%3A00&range_value=4&range_unit=weeks&hang_type=any&process_type=any&do_query=1&admin=1&signature=libpzcore.so%400x2e074

Most of theses looks like the same several people trying to use our product on that device.  Affects 11 as well.

Comment 5

[Doug Turner (:dougt)]

does QA have one in house?  if so, i can debug

Comment 6

[Aaron Train [:aaronmt]]

Not that I'm aware of.

Comment 7

[Erin Lancaster [:elan]]

OK, I can order one.

Comment 8

[Doug Turner (:dougt)]

i have one now.  will look debug this week.

Comment 9

[Doug Turner (:dougt)]

installed nightly and works fine.