719577 - crash when creating an attachment

Status: RESOLVED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[jm.pierrat]

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)

Steps to reproduce:

Il composed my mail and create an attachment.



Actual results:

There is a systematic crash before selecting a file for attachment

Comment 1

[Wayne Mery (:wsmwk)]

I see you came from http://www.geckozone.org/forum/viewtopic.php?t=101846&p=672364

bp-606c1f91-b98a-48e5-8237-8f6992120119 [1] is @ pvmjpg21.dll@0xe539 which isn't thunderbird code.  And none of the recent frames in the stack are Thunderbird.

[1] https://crash-stats.mozilla.com/report/index/bp-606c1f91-b98a-48e5-8237-8f6992120119

Comment 2

[Vincent (caméléon)]

Hi Wayne,
I am not sure to understand your comment. Do you mean that the crash report ID is not related to Thunderbird?

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to caméléon from comment #2)
> Hi Wayne,
> I am not sure to understand your comment. Do you mean that the crash report
> ID is not related to Thunderbird?

What I mean is the code causing the crash is not mozilla code.  It's something in or installed on windows, related to pvmjpg21.dll or ole32.dll

unless the crash is being caused by waiting too long with the attachment dialog being up - but then we normally get a different crash ID.

Comment 4

[Ludovic Hirlimann [:Usul]]

Issue comes from Accusoft Pegasus' PICVideo

Comment 5

[jm.pierrat]

That's right.
I uninstalled ACE Mega Codec Pack Professional and everything is back to normal
Thank you very much !

Comment 6

[Vincent (caméléon)]

I wonder if we have a possibility to warn the user who see this kind of crash that this is not a Thunderbird problem, and that the solution is quite simple. Because when I read their comments, they are angry and frustrated about Thunderbird and cannot imagine that the problem come from their codec's pack....

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to caméléon from comment #6)
> I wonder if we have a possibility to warn the user  ...

There's only ~200 crashes for the month for all versions.
very few provide their email addresses.
I pinged 5 of them - all in germany and france fwiw. signatures:
pvmjpg21.dll@0xdfdf
pvmjpg21.dll@0xe539
pvmjpg21.dll@0xe4f9
pvmjpg21.dll@0xe89f

Comment 8

[Ludovic Hirlimann [:Usul]]

We might be able to block the dll - but we need to know in order to tell our users. if people don't give us email addresses or send in crash reports we can't guess things.