720135 - after I start Firefox about five min. later it crashes

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[drew]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Comment 1

[Swarnava Sengupta (:Swarnava)]

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

*     https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile 

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

*     http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox 

See:

*     http://kb.mozillazine.org/Firefox_crashes
*     https://support.mozilla.com/kb/Firefox+crashes
*     https://support.mozilla.com/en-US/kb/latest-firefox-issues

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

*     http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
*     https://support.mozilla.com/kb/Mozilla+Crash+Reporter
*     https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Scoobidiver (away)]

If you want to report an issue caused by Firefox, you're at the right place.
If you want to get help with your issue, you should ask instead a question in the support forum.

As stated in comment 1, can you answer to the following questions?
* Does it happen in Safe Mode (see http://support.mozilla.org/kb/Safe%20Mode)?
* Does it happen with a new profile (see http://support.mozilla.org/kb/Managing-profiles)?
* Can you provide the crash ID (bp-...) from the about:crashes page?