726027 - Add legend to KPI dashboard

Status: RESOLVED FIXED

(support.mozilla.org :: General, defect, P3)

Description

[Kadir Topal [:atopal]]

Each graph should have a legend going with it.

1. Number of active contributors to the English KB
Definition: The number of people who have contributed to the KB in the last 30 days.
Definition of contribution: edited 1+ article or has reviewed 1+ article

2. Number of active forum contributors
Definition: The number of people who have contributed to the forums in the last 30 days.
Definition of contribution: wrote 10+ posts

3. Number of active contributors to the non-English KB
Definition: The number of people who have contributed to non English KB versions in the last 30 days.
Definition of contribution: edited 1+ non English article or has reviewed 1+ non English article.

4. Clickthrough rate:
Definition: Percentage of people searching who click on an item on the search results page.

5. Helpfulness of KB articles and Forum 
Definition: Ratio of “yes”/total votes for KB articles, forum threads

6. Questions responded to within 72 hours
Definition: Percentage of questions that get an action within 72 hours

7. Questions solved
Definition: Percentage of threads that have answer marked as a solution

Comment 1

[:ibai]

Regarding 3: Do the edits need to be approved? If the edit is deferred is still there? What if it's unreviewed?

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Ibai from comment #1)
> Regarding 3: Do the edits need to be approved? If the edit is deferred is
> still there? What if it's unreviewed?

It is pretty simple right now: users that created a revision in that month.

Comment 3

[:ibai]

Ricky, is it simple to remove "deferred" from the list?

In other words, this KPI loses a lot of its meaning if we don't do that because a reasonable percentage of "editors" are spammers or trolls. Those edits are usually deferred or deleted.

Thanks in advance.

Comment 4

[Kadir Topal [:atopal]]

I'd rather not do that. Edits by trolls and spammers should be deleted. We often defer edits not because they are spam, but because we want to improve them before they are approved, those contributions are still useful, and they would disappear completely from the metrics, if we pooled them together with spammers and trolls.

Comment 5

[Verdi [:verdi] Best to slack me]

I agree with Kadir. We actively delete spam edits. My request around active KB contributors (English and non English) is to not count someone twice, i.e. if I edit and review I just count as one contributor.

Comment 6

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Verdi from comment #5)
> My request around active KB contributors (English and non English) is to not count someone twice

We do only count them once.

Comment 7

[Will Kahn-Greene [:willkg] ET needinfo? me]

Bumping to 2012.6.

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

Sprint based milestone :-)

Comment 9

[Ricky Rosario [:rrosario, :r1cky]]

I know there is progress here but there isn't a pull request yet, so I am going to go ahead and push it to the next sprint.

Comment 11

[Kadir Topal [:atopal]]

For L10n, from https://github.com/mozilla/kitsune/blob/4f21e8410773baed49e53122f9469190de19dd16/apps/kpi/cron.py

L10n Definition: L10n coverage is a measure of the amount of translations of the English top 50 articles that are up to date, weighted by the number of visits for each locale.

Comment 12

[Rehan Dalal (Inactive)]

Landed:
https://github.com/mozilla/kitsune/commit/242568ba8b2638c240334ea76d71938466fa9ab0

Pushed to production by Rehan at 2012-06-25 18:54:00 EDT