726543 - way too many addon updates check in Firefox 10.x ?

Status: RESOLVED WONTFIX

(Toolkit :: Add-ons Manager, defect)

Description

[Carsten Book [:Tomcat]]

from sumo report to the rrrt: 
"Way too many add-on compatibility checks: https://support.mozilla.org/en-US/questions/918690 https://support.mozilla.org/en-US/questions/918622 https://support.mozilla.org/en-US/questions/918321" 

seems from this support queries that people complain about too much update checks for addons - also might be related to security software? 

Blair, Mossop: any idea about such cases, is there way from our site to prevent such edge cases?

Comment 1

[Blair McBride [:Unfocused] (UNAVAILABLE)]

(In reply to Carsten Book [:Tomcat] from comment #0)
> Blair, Mossop: any idea about such cases

None :\

That dialog should only show when it detects an application upgrade - when the running version of the app doesn't match what's in the extensions.lastAppVersion preference. Which, I guess, could *potentially* be caused by some security software resetting the prefs file...

Comment 2

[Dave Townsend [:mossop]]

I don't think anything changed about when we show that dialog in 10.0 (we changed part of the operation of the dialog but that shouldn't be an issue here) so I'm not sure what could be triggering this.

Comment 3

[Alex Keybl [:akeybl]]

From https://support.mozilla.org/en-US/questions/918321

"I use Online Armor firewall and Emsisoft anti virus, Ive recently upgraded this amazing software as they brought out a newer version, this could be the problem as now I think about it my Firefox problem was around the same time. I will check out the Emsisoft community forums, hope that brings some answers but in the meantime thanks to everyone that has taken the trouble to help"

Let's try to reproduce. Adding qawanted and including QA folks.

Comment 4

[juan becerra [:juanb]]

I have been trying to reproduce the problem with the information in comment #3 having installed trial versions of Emsisoft, as well as Firefox 10 and a few popular add-ons including Roboform (latest) before checking for an update. No luck yet.

Comment 5

[Blair McBride [:Unfocused] (UNAVAILABLE)]

Any update on this? Any more reports?

Comment 6

[u279076]

QA has as of yet been unable to reproduce this issue.

Comment 7

[[:Cww]]

Oh, we have weird problems with prefs files not resetting this could just be another symptom:

https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved

Comment 8

[Dave Townsend [:mossop]]

(In reply to [:Cww] from comment #7)
> Oh, we have weird problems with prefs files not resetting this could just be
> another symptom:
> 
> https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved

Yes, that would totally do it. On startup we look at extensions.lastAppVersion, if it differs from the current app version we show the compatibility UI and then set it to the current app version. If that didn't get saved then we'd do it all again on the next startup.

Comment 9

[Alex Keybl [:akeybl]]

(In reply to [:Cww] from comment #7)
> Oh, we have weird problems with prefs files not resetting this could just be
> another symptom:
> 
> https://support.mozilla.org/en-US/kb/Preferences%20are%20not%20saved

Is there another bug open to address prefs not being saved? Or should that be the new purpose of this bug w/r/t updates to FF10?

Comment 10

[Andy McKay]

The compatibility checks are no longer relevant in Firefox 57. It's been 5 years since the last comment on this bug, so closing due to the lack of relevance and lack of updates.