727532 - Facebook syndication no longer works since November

Status: NEW

(quality.mozilla.org :: Website, defect)

Description

[u279076]

In the last couple of months it seems that QMO no longer pushes events and news to Facebook. It used to do this automatically.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+1]]

I can't see any app on Facebook which would fetch blog posts or events from QMO. Not sure if QMO has ever had this feature to push updates to Facebook. Not sure if this has been done manually all the time in the past.

Comment 2

[Craig Cook (:craigcook)]

There's nothing in QMO that pushes anything directly to Facebook, but it does have a combined feed for just the news and events categories. The feed seems to be working just fine, so maybe something changed on the Facebook end, assuming it was just fetching the RSS. If it's some app you've added to your profile, check the feed URL. It should be https://quality.mozilla.org/feed/?cat=4,3

It may also be a result of us switching to https, which did happen some months back. If Facebook can't reach the feed because it's a secure URL that could also explain it.

And while we're on the subject, I just noticed that the RSS icon in the sidebar on some pages isn't linking to the right URL feed, so I'll try to fix that for our next push this week.

Comment 3

[raymond [:retornam] (inactive)]

Facebook removed support for this  in September, 2011

https://www.facebook.com/help/?faq=277347965620183

Why can I no longer import posts from my website to my Page's notes?
We want you to connect with your fans in the most effective ways possible. That's why as of September 30th you'll no longer be able to automatically import posts from your website to your Page notes. The best way to get people to interact with your content is to give them insight into the links you share on your Wall by adding personal comments and responding to feedback from fans.

We're focused on creating even better tools for Pages. Look for announcements soon.

Comment 4

[Henrik Skupin [:whimboo][⌚️UTC+1]]

So what's our proposed strategy now? Do we have to setup new admins on Facebook who take care of posting events?

Comment 5

[u279076]

(In reply to Henrik Skupin (:whimboo) [away 02/17 - 02/26] from comment #4)
> So what's our proposed strategy now? Do we have to setup new admins on
> Facebook who take care of posting events?

What are the different "user" levels for Pages? If anyone who wants to post something to a page has to be an "admin" I suggest we make everyone who wants to post their own event an "admin". This will make things seem more "human" instead of stuff always coming from "Mozilla QA".

ie. "Anthony Hughes just posted an event on Mozilla QA"

Comment 6

[Henrik Skupin [:whimboo][⌚️UTC+1]]

That will not work. The name of the poster is not shown. Just check the latest updates I have posted from my own Facebook account.

Comment 7

[u279076]

(In reply to Henrik Skupin (:whimboo) [away 02/17 - 02/26] from comment #6)
> That will not work. The name of the poster is not shown. Just check the
> latest updates I have posted from my own Facebook account.

That's unfortunate. I guess the only way to do this is to make everyone who wants to post to this Page an administrator. Naturally, that will mean each member of the team taking a much more hands-on approach to our Facebook community.