728562 - heise.de is serving its desktop site to FF instead of its mobile optimized site

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Peter Retzer (:pretzer)]

heise.de (important german tech-news site, rank 27 on Alexa for germany) has a mobile optimized version of it site, which it is not serving to Firefox Mobile currently, neither to the old XUL nor the new NativeUI version.
They serve the desktop version instead. Android stock browser, recieves the mobile site.
I already sent an email to [e-mail] about the issue, but wanted to keep it tracked with this bug.

Comment 1

[Aaron Train [:aaronmt]]

Thanks. Let them know that the new user agent can be found here: https://wiki.mozilla.org/Fennec/User_Agent#Summary

Comment 2

[Jean-Yves Perrier [:teoli]]

Pretzer, did you get some feedback?

Comment 3

[Peter Retzer (:pretzer)]

Sorry, I've been wanting to write that here, but somehow I forgot:

So I actually recieved an answer to my request mentioned in c#0 right on the next day. One of their webdevs told me that they fixed the problem and included Fennec in their UA-List.
The problem was that I couldn't reproduce the fix on my phone, neither on XUL nor Native Fennec. So a few days later I replied directly to the webdev that wrote to me, telling him that I couldnt't see the fix and pointing him to UA-Sting docs again (which I already had done in the first mail).
I haven't heard anything since then and the site is still not redirected to the mobile version.

I will write to the general [e-mail] again and try to move this forward.

Comment 4

[Peter Retzer (:pretzer)]

I did what I said in comment 3, but haven't recieved any response for a while now. So I guess I'm stuck here. 
What's the next step here? An official Mozilla Evangelism request to the webmaster address?

Comment 5

[Aaron Train [:aaronmt]]

(In reply to pretzer from comment #4)
> I did what I said in comment 3, but haven't recieved any response for a
> while now. So I guess I'm stuck here. 
> What's the next step here? An official Mozilla Evangelism request to the
> webmaster address?

Good question. I'm CC'ing Jean Yves and Stormy to see what next steps would be best for situations like these and for this be an example in the future.

Comment 7

[Peter Retzer (:pretzer)]

This is fixed now! I get a redirect to the mobile site since today. :-)