728895 - Thunderbird Update fails and gets redownloaded over and over again

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Johannes Linke]

When starting thunderbird, i got the UAC-message asking for administrator rights for thunderbird. i cklicked yes, then thunderbird said "update could not be installed. please make sure no other thunderbird process are active on this computer. then restart thunderbird to try again" (translated). then thunderbird started normally.

at the next start it did not ask for administrator rights, but showed a larger window:
"when trying to check for updates, download or install them, problems occurred. thunderbird could not be updated for the following reason: the update could not be installed (patch-application failed). you can try to update thunderbird manually...." (translated)

after closing that window and clicking the help menu item, thunderbird redownloads the update.

i repeated the whole process about three times now.

Comment 1

[Johannes Linke]

i forgot: current version is 10.0
the update it downloads is 19.8 Mbyte big.

Comment 2

[Hashem Masoud]

(In reply to Johannes Linke from comment #1)
See bug 340535.
Also, I remember having a similar problem (failure to update), it turned out that there was not enough hard disk space for the update.

Comment 3

[Ludovic Hirlimann [:Usul]]

There is an update.log file in your profile folder, what does the log file contains ?

Comment 4

[Johannes Linke]

SOURCE DIRECTORY C:\Users\Johannes\AppData\Local\Thunderbird\Mozilla Thunderbird\updates\0
DESTINATION DIRECTORY C:\Program Files (x86)\Mozilla Thunderbird
NS_main: file in use - failed to exclusively open executable file: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Comment 5

[Johannes Linke]

sorry, again i forgot something: there is no other thunderbird instance running.

Comment 6

[Ludovic Hirlimann [:Usul]]

(In reply to Johannes Linke from comment #5)
> sorry, again i forgot something: there is no other thunderbird instance
> running.

can you check in the task manager ?

Comment 7

[Johannes Linke]

i did, there is only one thunderbird.exe running. i also searched for open handles on thunderbird.exe with the process explorer, but there was no handle from another process. (i checked it when the small "update failed"-window showed up)

Comment 8

[Wayne Mery (:wsmwk)]

Johannes, do you still see this problem?

Comment 9

[Johannes Linke]

i did not see it ever since i reported it, i guess i must have done a manual installation to solve it.