731812 - crash in MMDevAPI.dll when inserting or removing a usb headset

Status: RESOLVED WORKSFORME

(Core :: Widget: Win32, defect, P5)

Description

[Christopher Blizzard (:blizzard)]

Firefox crashes reliably whenever I plug in or remove a USB headset.

Example crash report:

https://crash-stats.mozilla.com/report/index/bp-28ee13be-a19d-4afc-9d43-63c362120229

Comment 1

[Scoobidiver (away)]

It might be related to bug 691355.

Comment 2

[Brian R. Bondy [:bbondy]]

These are different crashes by the way, I could 100% reproduce the one from bug 691355 before its fix, but not this one.  Also the crash signature is different.  Looking into it soon.

Comment 3

[Brian R. Bondy [:bbondy]]

Jim are you able to reproduce this?

Comment 4

[Jim Mathies [:jimm]]

I don't have the right headphones. Chris, care to share info on the hardware you're using? Maybe we can pick up a a pair for testing.

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Jim Mathies [:jimm] from comment #4)
> I don't have the right headphones. Chris, care to share info on the hardware
> you're using? Maybe we can pick up a a pair for testing.

Comment 6

[(No longer employed by Mozilla) Aaron Klotz]

I just experienced this myself:
https://crash-stats.mozilla.com/report/index/bp-725d2d9c-e759-4884-a99c-4fcc42130522

I'm using a Plantronics Audio 655 DSP headset.

Comment 7

[Brian R. Bondy [:bbondy]]

Can you get it consistently? If so please indicate the steps to reproduce. If so I'll also pickup one of these headsets to fix.

Comment 8

[(No longer employed by Mozilla) Aaron Klotz]

(In reply to Brian R. Bondy [:bbondy] from comment #7)
> Can you get it consistently? If so please indicate the steps to reproduce.
> If so I'll also pickup one of these headsets to fix.
Unfortunately, no, I haven't seen it consistently. :-(

Comment 9

[MrX1980]

Hi, it seems not to be only related to Firefox, because I have it with IE11 too.
Flash Player or Microsoft (Win7) bug ?

Philips SHB4000/10 bluetooth headset
LogiLink usb bluetooth v4.0 dongle

STR: sometimes on loading www.zattoo.com

https://crash-stats.mozilla.com/report/index/a263b2a8-4794-464c-9df4-744cc2140518

------------------
Quelle
Internet Explorer

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎20.‎05.‎2014 20:15

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung:	C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problemsignatur
Problemereignisame:	APPCRASH
Anwendungsname:	IEXPLORE.EXE
Anwendungsversion:	11.0.9600.17041
Anwendungszeitstempel:	531807e4
Fehlermodulname:	MMDevApi.dll
Fehlermodulversion:	6.1.7601.17514
Fehlermodulzeitstempel:	4ce7b892
Ausnahmecode:	c0000005
Ausnahmeoffset:	00018d99
Betriebsystemversion:	6.1.7601.2.1.0.256.1
Gebietsschema-ID:	1031
Zusatzinformation 1:	a7aa
Zusatzinformation 2:	a7aa91f17ea749d42a4de3b390fa5b3d
Zusatzinformation 3:	a7aa
Zusatzinformation 4:	a7aa91f17ea749d42a4de3b390fa5b3d

Weitere Informationen über das Problem
Bucket-ID:	177971817

Comment 10

[Jeromie Clark]

I was able to reproduce this once on Windows 8.1 with a Logitech USB headset with Firefox 28 and Flash Player 13.0.0.214, but that was once in about 25 tries.  I haven't hit it since.

I've opened Adobe 3770891 and we'll try to triage on our side.  I'm not totally convinced that this is a Flash issue, but we're definitely happy to look into it further.

Comment 11

[Jeromie Clark]

No luck with four open tabs, Firefox 29.0.1 and Flash Player 13.0.0.214 with Win7 x64 after 15 minutes.

Comment 12

[Jeromie Clark]

When I filter this down by signature name and plug-in, I only see 12 crashes involving Flash Player over the last month: 
https://crash-stats.mozilla.com/query/?product=Firefox&version=Firefox%3A32.0a1&range_value=4&range_unit=weeks&date=06%2F04%2F2014+18%3A00%3A00&query_search=signature&query_type=contains&query=_chkstk+%7C+CLocalEndpointEnumerator%3A%3AOnMediaNotification%28MEDIA_NOTIFICATION_BLOCK*%29&reason=&release_channels=&build_id=&process_type=plugin&hang_type=any&plugin_field=filename&plugin_query_type=contains&plugin_query=NPSWF32

Comment 13

[Jeromie Clark]

I pulled a bunch of representative stacks from the crash reporter and resolved the symbols, but I don't see a smoking gun.  The Flash segments of the stack are all over the place, but the top three MMDevAPI.dll calls are all consistent.  

I've sent this off to our audio team for further analysis, but I'm leaning towards a CoreAudio bug based on what I'm seeing.  

If you guys end up with employee minidumps that you can share, that would be helpful.  I haven't seen this bug since.  I'm wondering if it happens when Windows recognizes the headset as a new device, as I believe that's when I saw it, I had used a different USB port and it was going through the install sequence for the headset in the background.  

I'll go back and delete the headset devices and see if I can capture another minidump tomorrow.

Comment 15

[Wayne Mery (:wsmwk)]

Is there nothing we can do?   If not we should close invalid.

Unfortunately for thunderbird, the combined signatures makes this a top 40 crash. For most users this is a one-off crash, never to be seen again. But there are rare exceptions - for example (from the same user)
28c33dcf-347c-4a00-a04e-688b50170531	2017-05-31 00:12:56 	PL_HashTableDestroy | SECOID_Shutdown 
e3e627ef-adf1-4961-9612-ba3e70170523	2017-05-23 15:30:52 	CLocalEndpointEnumerator::OnMediaNotification 
> 0807fff0-8f21-4998-970a-1c9e10170523	2017-05-23 15:29:40 	mozilla::widget::AudioSession::Start  
cff24507-a0b9-4812-9776-f3a5b0170523	2017-05-23 15:29:24 	CAudioSessionControl::QueueStreamSwitch 

And CTypeMarshal::Marshal seems to be another signature - from bp-7c441a62-0d26-4184-b969-726880170801 - which added to the other signatures would drive the ranking into top 30 crash

https://forums.adobe.com/thread/1479794

Comment 16

[Jim Mathies [:jimm]]

Looks similar to bug 1339259 which I'm trying to find some time to work on.

Comment 17

[Wayne Mery (:wsmwk)]

The numbers are dropping steadily. And 99.3% of crashes are Windows 7, whose days are numbered. 0.7% Windows 10.
Can't say 3 years hence whether bug 1339259 helped here.

https://crash-stats.mozilla.com/signature/?signature=CLocalEndpointEnumerator%3A%3AOnMediaNotification&date=%3E%3D2019-10-04T12%3A32%3A00.000Z&date=%3C2020-04-04T12%3A32%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_columns=startup_crash&_sort=-date&page=1#summary

Comment 18

[BugBot [:suhaib / :marco]]

Bugbug thinks this bug is a regression, but please revert this change in case of error.

Comment 19

[Wayne Mery (:wsmwk)]

no reports for current versions