Sync encountered an error while syncing: Unknown Error

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
6 years ago
5 years ago

People

(Reporter: Omar Torres, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

Comment hidden (empty)
Is this a temporary error or permanent ?
What is the used Firefox version ?
Please provide a sync log following this instructions:
https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

You didn't provide any information and we can't work with such bug reports.
Please reopen this report if you provide the necessary information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
(Reporter)

Comment 2

6 years ago
The error is permanent.
Firefox Version 10.0.2
OS W7  (in Spanish)
Please provide a sync log (see comment#1)...

Comment 4

5 years ago
I have the same permanent error.
Windows 7 x86, several machines
Ubuntu 12.04, several machines
On all Firefox 18.0.1

Comment 5

5 years ago
1359493993312	Sync.Status	DEBUG	Status.service: error.sync.failed_partial => success.status_ok
1359493993335	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1359494318832	Sync.Engine.Forms	WARN	GUID query returned undefined; turn on Trace logging for details.
1359494318832	Sync.Tracker.Forms	WARN	Attempted to add undefined ID to tracker
1359494343554	Sync.Engine.Forms	WARN	GUID query returned undefined; turn on Trace logging for details.
1359494343555	Sync.Tracker.Forms	WARN	Attempted to add undefined ID to tracker
1359494414082	Sync.ErrorHandler	DEBUG	Beginning user-triggered sync.
1359494414083	Sync.Service	DEBUG	User-Agent: Firefox/18.0.1 FxSync/1.20.0.20130116232420.
1359494414083	Sync.Service	INFO	Starting sync at 2013-01-29 22:20:14
1359494414085	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1359494414085	Sync.Service	INFO	In sync().
1359494414086	Sync.Status	INFO	Resetting Status.
1359494414086	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1359494439639	Sync.Resource	DEBUG	mesg: GET success 200 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/info/collections
1359494439639	Sync.Resource	DEBUG	GET success 200 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/info/collections
1359494439640	Sync.Service	DEBUG	Fetching global metadata record
1359494439640	Sync.Service	DEBUG	Weave Version: 1.20.0 Local Storage: 5 Remote Storage: 5
1359494439640	Sync.Service	INFO	Sync key is up-to-date: no need to upgrade.
1359494439640	Sync.Service	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1359494439640	Sync.Service	INFO	Testing info/collections: {"tabs":1335525657.76,"clients":1359493828.26,"crypto":1335470167.75,"meta":1359492019.53,"bookmarks":1359493977.73,"addons":1359489093.53}
1359494439640	Sync.CollectionKeys	INFO	Testing for updateNeeded. Last modified: 1335470167.75
1359494439641	Sync.Service	DEBUG	Refreshing client list.
1359494439642	Sync.Engine.Clients	INFO	0 outgoing items pre-reconciliation
1359494439643	Sync.Engine.Clients	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1359494439644	Sync.Service	INFO	Updating enabled engines: 12 clients.
1359494439647	Sync.Engine.Bookmarks	INFO	437 outgoing items pre-reconciliation
1359494439648	Sync.Engine.Bookmarks	INFO	Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled.
1359494441355	Sync.Engine.Bookmarks	INFO	Uploading 0 - 100 out of 437 records
1359494441360	Sync.Collection	DEBUG	POST Length: 59661
1359494445751	Sync.SyncScheduler	DEBUG	Next sync in 600000 ms.
1359494456065	Sync.Collection	DEBUG	mesg: POST success 200 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/storage/bookmarks
1359494456065	Sync.Collection	DEBUG	POST success 200 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/storage/bookmarks
1359494456427	Sync.Engine.Bookmarks	INFO	Uploading 100 - 200 out of 437 records
1359494456432	Sync.Collection	DEBUG	POST Length: 63533
1359494457157	Sync.Collection	DEBUG	mesg: POST fail 400 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/storage/bookmarks
1359494457157	Sync.Collection	DEBUG	POST fail 400 https://phx-sync179.services.mozilla.com/1.1/o7c33gdxbke24ale7hhglts5fglkgtms/storage/bookmarks
1359494457157	Sync.Engine.Bookmarks	DEBUG	Uploading records failed: <h2>Client sent a bad request.</h2>

1359494457178	Sync.Status	DEBUG	Status for engine bookmarks: error.engine.reason.record_upload_fail
1359494457178	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed_partial
1359494457178	Sync.ErrorHandler	DEBUG	bookmarks failed: <h2>Client sent a bad request.</h2>
 No traceback available
1359494457179	Sync.Service	INFO	Sync completed at 2013-01-29 22:20:57 after 43.09 secs.
1359494457179	Sync.SyncScheduler	DEBUG	Next sync in 600000 ms.
1359494457179	Sync.ErrorHandler	DEBUG	Some engines did not sync correctly.

Comment 6

5 years ago
Created attachment 707801 [details]
log file with error info
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