Browser crash with abort message, "Corrupted plugin stream data", upon restoring session with MS Office Groove

RESOLVED WORKSFORME

Status

()

Core
Plug-ins
--
critical
RESOLVED WORKSFORME
6 years ago
6 years ago

People

(Reporter: dragon008, Unassigned)

Tracking

({crash})

10 Branch
x86
Windows 7
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

Attachments

(2 attachments)

(Reporter)

Description

6 years ago
Created attachment 602422 [details]
firefox error.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11

Steps to reproduce:

Opening Firefox and restoring a browsing session after it was closed.


Actual results:

The browser crashed and gave me the form for reporting errors.


Expected results:

Restored the tabs from my previous browsing session.
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

What websites where you trying to open? Also, please go to about:support, and copy and past the info from that page into a text document and attach it.
Severity: normal → critical
Keywords: crash
(Reporter)

Comment 3

6 years ago
Oh, and I forgot this. It's the URL to the report I sent when the browser crashed (immediately after I took that screenshot):

https://crash-stats.mozilla.com/report/index/1fe021f1-8121-4114-b2e7-5301c2120302
Please update all your plugins (flash, adobe, java, etc) and graphics drivers.
Crash Signature: [@ mozalloc_abort(char const* const) | _RTC_Terminate | grooveex.dll@0x122039 ]

Updated

6 years ago
Status: UNCONFIRMED → NEW
Component: Untriaged → Plug-ins
Ever confirmed: true
Product: Firefox → Core
QA Contact: untriaged → plugins
Hardware: x86_64 → x86
Summary: Browser crash upon restoring session → Browser crash with abort message, "Corrupted plugin stream data", upon restoring session with MS Office Groove
Version: 13 Branch → 10 Branch

Comment 5

6 years ago
dragon008 did you have better results after comment 4?
(Reporter)

Comment 6

6 years ago
(In reply to Wayne Mery (:wsmwk) from comment #5)
> dragon008 did you have better results after comment 4?

Yes, I didn't have any other problems after I did what comment 4 said: updating everything. Thanks for the help.

Updated

6 years ago
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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