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master password is correct but not accepted

RESOLVED INCOMPLETE

Status

Thunderbird
Security
RESOLVED INCOMPLETE
6 years ago
5 years ago

People

(Reporter: Alex, Unassigned)

Tracking

11 Branch
x86
Windows Vista

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:11.0) Gecko/20100101 Firefox/11.0
Build ID: 20120312181643

Steps to reproduce:

I started TB and entered my master password.


Actual results:

TB did not accept my master password. 


Expected results:

TB should have accepted my master password.

Comment 1

6 years ago
(In reply to Alex from comment #0)
Are you having special characters in your password? See bug 639734.
(In reply to Hashem Masoud from comment #1)
> (In reply to Alex from comment #0)
> Are you having special characters in your password? See bug 639734.

Alex did that help ?

Does starting in safe-mode helps ?

Comment 3

5 years ago
can't proceed without information from Alex
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INCOMPLETE
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