Closed Bug 741055 Opened 14 years ago Closed 14 years ago

crash manager: "details" does not provide stacktrace. please provide stacktrace as well

Categories

(Toolkit :: Crash Reporting, enhancement)

Product:
Toolkit
Component:
Crash Reporting
Version:
11 Branch
Platform:
x86_64
Linux
Type:
enhancement
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: rozmaikana, Unassigned)

Details

I use OS 12.1 and TB starting from version 10.1 constantly crashes (once a day is a minimum). I already reported it. But I noticed, that in crash manager dialog there is unfoldable section "details". Its content is the list of the packages used by TB (so for example lang package are mentioned). It would be useful to include a stacktrace there too, because from the fact some user reports a crash does not mean it will be resolved quickly or at all. And stacktrace could at least hint user that for example maybe updating glibc, gtk, xyz package would improve things.
The crash reporter is Toolkit code, thus shared by all Mozilla applications. Moving there for further investigation.
Component: General → Breakpad Integration
Product: Thunderbird → Toolkit
QA Contact: general → breakpad.integration
Version: 11 → 11 Branch
The stack trace is unknown to us on the client side so we cannot show it in the crash reporter dialog. We send a minidump to the server, only there that dump is being analyzed and a stack trace extracted from it.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WONTFIX
That said, you can call up about:crashes (ask the Thunderbird people for how to do that in their software, I have no clue and don't want to know too much about that product) and will find the IDs of your crash reports there, linked to the details and stacks on the server.
(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #3) > That said, you can call up about:crashes (ask the Thunderbird people for how > to do that in their software, I have no clue and don't want to know too much > about that product) and will find the IDs of your crash reports there, > linked to the details and stacks on the server. same way as in Firefox - via Help | Troublelshooting "details" is of course near worthless
Summary: crash manager: please provide stacktrace as well → crash manager: "details" does not provide stacktrace. please provide stacktrace as well
Thank you very much for all the info. Indeed I managed to dig to something which looked like stacktrace (also with various comments from other reporters? describing the same frequency and conditions of the crashes).
Yes, on the server we have all that stuff, as well as people actually looking into the data. :)
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