Created attachment 611228 [details] [diff] [review] XML description for Charter.com It would appear that charter has never been added to the ispdb, so I am submitting a bug for it. The attachment contains both POP and IMAP settings, but I am unsure if these two things are not mutually exclusive. I am assuming that I will be told at review as the documentation I have in not all that clear.
Attachment #611228 - Flags: review?(sancus)
Attachment #611228 - Flags: review?(sancus) → review?(gozer)
Attachment #611228 - Flags: review?(gozer) → review+
Matt, you're using password-encrypted, but the capability of the server doesn't show that. The doc explains how to find out whether a server supports it. It appears that you haven't tested the XML? Please do. See "harddisk" mechanism in the docs. Also, the config has no SSL, which together with no encrypted passwords, means that passwords will go over the internet in cleartext. Please try to find SSL configs. (I have checked the hostnames you gave, whether they support SSL or STARTTLS, and they cdon't, but maybe there's another hostname like secureimap., simap. or similar where they do.) Server reports to be "InterMail". Yet another ISP with cleartext passwords :(.
Ah, and SMTP is just as problematic: * Port 587 doesn't work. * Worse, contacting closed ports doesn't result in "connection refused", but a long timeout. * Even port 25 doesn't work outside their network: $ netcat imap.charter.net 25 571 imp09 smtp.charter.net NzguMjE0LjY2LjYx You must connect from Charter IP space. E1110 Such servers MUST have <restriction>client-IP-address</restriction> in the XML config. This is really bad. :-( I'm almost inclined to refuse the addition, because such a bad config doesn't do any good. But I'll add it just for the record.
Created attachment 612237 [details] [diff] [review] v2 - Fixes Changes: - Added charter.net as customer domain - password encrypted -> cleartext, because server caps say so. - Put IMAP before POP - Add SMTP network restriction - Shortname capitalized - Whitespace: no tabs, no Windows lineendinds Matt, thanks for the config. Yes, it's possible to have both IMAP and POP3 servers in the config. The first one will be used by default, and the other can be selected using the radio boxen. Please do test the config I attached, using the <tb-installdir>/isp/charter.net.xml method (assuming you have a @charter.net address).
(In reply to Ben Bucksch (:BenB) from comment #1) > find SSL configs. ... maybe there's another hostname > like secureimap., simap. or similar where they do.) Turns out, they do. The "mobile" settings do have SSL, and don't have the SMTP network restriction mentioned in comment 2. Yes, they say "mobile", but I don't see why we should have our users being punished with cleartext passwords and broken email sending on the road.
Created attachment 612243 [details] Fix, v3
Comment on attachment 612243 [details] Fix, v3 Yes, they have SSL (not STARTTLS, not plain SMTP) on port 587. This is a clear spec violation.
Attachment #612243 - Attachment mime type: application/x-msdos-program → text/plain
Attachment #612243 - Flags: feedback?(unicorn.consulting)
Comment on attachment 612243 [details] Fix, v3 i don't know how comfortable I am offering plain-text POP3 when secure IMAP is an option, particularly given how inscrutable we make the difference in the selection screen. But I'm not going to let that stop me from saying r=me. Thanks, Blake.
Commited SVN Revision 103807 FIXED Matt, please test this ASAP. It should be on the server when you read this.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
It is on the server, but I can no more test it than you can, I do not have a charter account. The bug is a follow on from a support issue. I do note however that the radio button for POP and IMAP does not appear.
Attachment #612243 - Flags: feedback?(unicorn.consulting) → feedback+
Component: ispdb → ISPDB Server
Product: Mozilla Messaging → Webtools
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