743689 - Firefox keeps shutting down after about 10-15 minutes after I open a tab/window related to a certain domain name.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[panda.misty]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Build ID: 20120312181643

Steps to reproduce:

I opened up a tab with the domain "onverse.com" in it. 


Actual results:

1) After about 10-20 minutes, it would crash and show me a crash report form.
2) Sometimes, it would not show a crash report and I would have a notice saying "Firefox shut down unexpectedly."


Expected results:

I should've been able to access any page with the domain name "onverse.com" without any crashes happening.

Comment 1

[Benjamin Smedberg]

Please provide a list of crash report IDs by loading about:crashes in your browser. It's likely that the website in question is just using so much memory after a while that the browser cannot continue, but I cannot confirm my hunch until I see the crash reports.

Comment 2

[Daniel Veditz [:dveditz]]

If you continue to have this problem please work with the folks at http://support.mozilla.com/ -- we need more information to know where to even start and they can help you gather that.

Comment 3

[panda.misty]

I wasn't on Onverse this time. I was actually on Hotmail, but it still crashed on me. Here is the crash details:

AdapterDeviceID: 0126
AdapterVendorID: 8086
Add-ons: {32b29df0-2237-4370-9a29-37cebb730e9b}:3.10.0.1,{93c338de-5fb5-4fb5-ab4e-0eedc0bd9f3a}:3.10.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:11.0
AvailableVirtualMemory: 3642662912
BuildID: 20120312181643
CrashTime: 1334165145
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1332192276
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0126, AdapterSubsysID: 21d017aa, AdapterDriverVersion: 8.15.10.2538
Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 1057, AdapterSubsysID2: 21d017aa, AdapterDriverVersion2: 8.17.12.7593D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 3043
StartupTime: 1334164528
SystemMemoryUsePercentage: 32
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://by170w.bay170.mail.live.com/default.aspx#!/mail/InboxLight.aspx?n=1675864441
Vendor: Mozilla
Version: 11.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

Comment 4

[(not currently active) Ted Mielczarek]

That information is not actually useful. What we need is for you to load about:crashes in Firefox and give us links to the crash IDs that you have submitted.

Comment 5

[panda.misty]

Actually, Firefox has not been crashing lately...I don't know what happened but everything is working fine! Thank you for your help though!