Closed Bug 746960 Opened 13 years ago Closed 13 years ago

messages are displaying source code (mail source) and without header pane instead of properly rendering

Categories

(Thunderbird :: Message Reader UI, defect)

11 Branch
x86_64
Windows 7
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: kmsheldon, Unassigned)

Details

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(1 file)

Attached image thunderbirdproblem.JPG
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0 Build ID: 20111104165243 Steps to reproduce: Just reading messages. Actual results: Suddenly, I'm seeing HTML source code rather than the formatted text, images, etc. But this is only happening with one of my email accounts. See screenshot below. If I close TB and reopen, sometimes the problem goes away, other times not. Expected results: Regular display of messages.
That seems to be the full message source, not HTML (body). Seems like corrupt mailstore again. But you are on TB11 where we don't know such bugs, I think.
Summary: HTML messages are displaying source code instead → messages are displaying source code (mail source) and without header pane instead of properly rendering
There are necko disk cache corruption issues in TB 11, as well as some possible offline store corruption issues. However, I would have thought that we would detect the corruption in your case, because the message doesn't start with a valid message header. Does doing folder properties, repair folder help? That will cause us to redownload the message bodies of the message (I'm assuming that the folder is configured for offline use, in folder properties).
(In reply to David :Bienvenu from comment #2) > There are necko disk cache corruption issues in TB 11, as well as some > possible offline store corruption issues. However, I would have thought that > we would detect the corruption in your case, because the message doesn't > start with a valid message header. Does doing folder properties, repair > folder help? That will cause us to redownload the message bodies of the > message (I'm assuming that the folder is configured for offline use, in > folder properties). Folder properties/Repair folder did seem to help. Thanks, David.
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
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