747702 - Google Voice plugin malfunctioning - asks to please download google voice plugin

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[ibills]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0
Build ID: 20120312181643

Steps to reproduce:

Not aware of any changes.



Actual results:

Google voice plugin is no longer working.
The pop-up will not allow calls to be made and has the message "Please download the voice plug-in to make a call."
The plugin was already installed.  I deleted it and reinstalled, but no dice.
The plugin works correctly in Safari.

Mac 10.7.3
Firefox 11
Latest version of google voice plugin from www.google.com/chat/video


Expected results:

Attached screen cap of Safari and Firefox as well as the version of the software I downloaded.

Comment 1

[ibills]

Attachment: Screen caps

Comment 2

[Matthias Versen [:Matti]]

When did this started, after a Firefox update or after a google voice plugin update ?
Can you see the plugin in tools/addons/plugins (ctrl+shift+A on windows) ?
Please test again in the Firefox safemode:
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 3

[Jason Smith [:jsmith]]

FYI - I cannot open the screenshots attached (error states that the files are corrupted).

Comment 4

[Jason Smith [:jsmith]]

Also, does this refer to the Google Voice add-on for firefox?

Comment 5

[Jason Smith [:jsmith]]

Actually disregard comment 4. I see what you are referring to - www.google.com/chat/video.

Comment 6

[Matthias Versen [:Matti]]

Jason:
This is for the google voice NPAPI plugin.
The reporter wrote a private email and the current situation is that the plugin is not found by Firefox after he tried to reinstall it.

"there was a google voice plugin registered in the plugins earlier today, but it is not there now… "

I suggested to try a new profile as first step to work around any pluginreg issues.
I will suggest starting in the 32bit mode as next step...
We can only continue if the plugin is found by Gecko/Firefox.

You can continue here if you want. I don't have an Apple and never worked with OS X. It would be much easier for you....

Comment 7

[ibills]

I created a new profile and deleted the old ones which did not fix the problem.
The plugin was not listed as installed, so I ran the installer again, and the plugin still does not appear.

Comment 8

[ibills]

I found a "solution" to fix the problem.
Completely uninstall and reinstall Firefox (the simple profile change did not fix the problem).
I used MacKeeper to completely clean out the firefox install, then I reinstalled it... viola, plugins were listed and the GV plugin is operational.

I recommend backing up/exporting your bookmarks first.  Maybe also your cookies and passwords, but I couldn't be bothered doing the latter two as its easy to build them up again.

Comment 9

[Matthias Versen [:Matti]]

marking wfm since we got no other reports about this.