Closed Bug 748256 Opened 13 years ago Closed 13 years ago

Backoffice.mozilla-europe.org not working / server down

Categories

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Product:
Infrastructure & Operations Graveyard
Component:
WebOps: Other
Platform:
x86_64
Windows 7
Type:
task
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: vponell, Assigned: fox2mike)

Details

Hi everyone, https://backoffice.mozilla-europe.org/ ist not working, the page just loads forever, the server seems to be down. We'll need to use Backoffice to update the European press pages today for the launch, so any quick help would be appreciated! Thanks, Valerie
Hi Valerie, I'm looking into this. When was the last time you folks used this?
Assignee: server-ops → shyam
Thanks Shyam! The last time we used this was six weeks ago to upload our press release for the last Firefox launch. In the meantime, there was a bug (https://bugzilla.mozilla.org/show_bug.cgi?id=726718) talking about migrating Backoffice, but I'm not sure if that happened. Also, we were told that it would still work after that :)
Yeah, seems like the VM was migrated to SCL3, as was the Database and then the old one shut down. I'm working on getting this back up in the new datacenter, give me 15-20 mins.
Valerie, This should be back online now. Let me know?
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Thanks Shyam - it's back online, but neither Barbara nor I can log-in with our LDAPs anymore :( Not sure if you can help with this too?
Status: RESOLVED → UNCONFIRMED
Ever confirmed: false
Resolution: FIXED → ---
Sure. I'll look.
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Okay, so do you have any backup plans for this? I'm still looking but I can't find the php code that's doing the auth and there are no logs either. This app was written in 2007 and doesn't seem to be maintained at all. How much of your work does this affect?
This actually has to do its job one or two more times, before we switch to WordPress (the new press center is pretty much finished, but we are waiting for the localized versions to be developed). I hoped today would be the last time we actually need to use it :) Adding Pascal Chevrel to the bug, as he might be able to help with the log-in issue?
Also, are you sure this uses LDAP auth? Can you try logging in again? There was a DB connection issue that I just fixed.
Ha, now it works! That's great, THANKS Shyam :)
Cool. I should have bargained for something when I went down this rabbit hole of fixing this :D I don't think the app does LDAP auth...just does auth off the DB. The sooner we can get rid of this, the happier I'll be! :)
Status: ASSIGNED → RESOLVED
Closed: 13 years ago → 13 years ago
Resolution: --- → FIXED
THANKS Shyam! We'll find something nice for you to compensate for this rabbit hole experience :D And we'll be just as happy as you when the new press center is up and running!
Status: RESOLVED → UNCONFIRMED
Ever confirmed: false
Resolution: FIXED → ---
You're welcome!
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago → 13 years ago
Resolution: --- → FIXED
Component: Server Operations: Web Operations → WebOps: Other
Product: mozilla.org → Infrastructure & Operations
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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