749102 - Thunderbird 12 does not collect gmail since update

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking: IMAP, defect)

Description

[e.vandyken]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

Automatic update of Thunderburd from version 11 to 12 + lightling


Actual results:

Gmail was not collected anymore : timeout on Gmail server is reported. I use IMAP.
Checked settings; are OK; Removed account from Thunderbird and tried to reinstall. Failed due to connection timeout.


Expected results:

Collecting Gmail into Thunderbird

Comment 1

[:aceman]

Please make and attach a log of the communication as described here: https://wiki.mozilla.org/MailNews:Logging
Use NSPR_LOG_MODULES=imap:5

Comment 2

[Ludovic Hirlimann [:Usul]]

Can you check your firewall and see if Thunderbird is still allowed to access the internet - that happens sometimes after updates.

Comment 3

[e.vandyken]

Attachment: Logging making connectin to gmail

As requested

Comment 4

[e.vandyken]

(In reply to Ludovic Hirlimann [:Usul] from comment #2)
> Can you check your firewall and see if Thunderbird is still allowed to
> access the internet - that happens sometimes after updates.

Tunderbird still collects other accounts (ISP, Yahoo, hotmail) but not Gmail. So Thunderbird must connect the internet.

Comment 5

[e.vandyken]

(In reply to :aceman from comment #1)
> Please make and attach a log of the communication as described here:
> https://wiki.mozilla.org/MailNews:Logging
> Use NSPR_LOG_MODULES=imap:5

Logging attached

Comment 6

[:aceman]

The log is quite short. It seems the connection is broken very early. David Bienvenu?

Comment 7

[e.vandyken]

Attachment: Screen showing failureto add gmail account again to Thunderbird.

I removed the gmail acount from Thunderbird and tried to add it again. Error: username/password cannot be verified. Same logging, short according to you, appears again.

Comment 8

[e.vandyken]

(In reply to e.vandyken from comment #7)
> Created attachment 618597 [details]
> Screen showing failureto add gmail account again to Thunderbird.
> 
> I removed the gmail acount from Thunderbird and tried to add it again.
> Error: username/password cannot be verified. Same logging, short according
> to you, appears again.

Problem solved; I replaced also yesterday my router; when I changed the setting of the firewall in the router I also got connection to gmail. This is apparently the only issue I had with the router.

Comment 9

[:aceman]

You had blocked the IMAP port on the firewall?

Comment 10

[e.vandyken]

(In reply to :aceman from comment #9)
> You had blocked the IMAP port on the firewall?
No; The firewall was enabled in the router but no filtering was set. So I was surprised that disabeling the firewall in the router solved the problem.