Thunderbird 12 does not collect gmail since update

RESOLVED WORKSFORME

Status

MailNews Core
Networking: IMAP
RESOLVED WORKSFORME
6 years ago
6 years ago

People

(Reporter: e.vandyken, Unassigned)

Tracking

({regression})

x86
Windows 7
regression

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

Automatic update of Thunderburd from version 11 to 12 + lightling


Actual results:

Gmail was not collected anymore : timeout on Gmail server is reported. I use IMAP.
Checked settings; are OK; Removed account from Thunderbird and tried to reinstall. Failed due to connection timeout.


Expected results:

Collecting Gmail into Thunderbird

Comment 1

6 years ago
Please make and attach a log of the communication as described here: https://wiki.mozilla.org/MailNews:Logging
Use NSPR_LOG_MODULES=imap:5
Component: Account Manager → Networking: IMAP
Product: Thunderbird → MailNews Core
QA Contact: account-manager → networking.imap
Can you check your firewall and see if Thunderbird is still allowed to access the internet - that happens sometimes after updates.
(Reporter)

Comment 3

6 years ago
Created attachment 618588 [details]
Logging making connectin to gmail

As requested
(Reporter)

Comment 4

6 years ago
(In reply to Ludovic Hirlimann [:Usul] from comment #2)
> Can you check your firewall and see if Thunderbird is still allowed to
> access the internet - that happens sometimes after updates.

Tunderbird still collects other accounts (ISP, Yahoo, hotmail) but not Gmail. So Thunderbird must connect the internet.
(Reporter)

Comment 5

6 years ago
(In reply to :aceman from comment #1)
> Please make and attach a log of the communication as described here:
> https://wiki.mozilla.org/MailNews:Logging
> Use NSPR_LOG_MODULES=imap:5

Logging attached

Comment 6

6 years ago
The log is quite short. It seems the connection is broken very early. David Bienvenu?

Updated

6 years ago
Keywords: regression
(Reporter)

Comment 7

6 years ago
Created attachment 618597 [details]
Screen showing failureto add gmail account again to Thunderbird.

I removed the gmail acount from Thunderbird and tried to add it again. Error: username/password cannot be verified. Same logging, short according to you, appears again.
(Reporter)

Comment 8

6 years ago
(In reply to e.vandyken from comment #7)
> Created attachment 618597 [details]
> Screen showing failureto add gmail account again to Thunderbird.
> 
> I removed the gmail acount from Thunderbird and tried to add it again.
> Error: username/password cannot be verified. Same logging, short according
> to you, appears again.

Problem solved; I replaced also yesterday my router; when I changed the setting of the firewall in the router I also got connection to gmail. This is apparently the only issue I had with the router.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME

Comment 9

6 years ago
You had blocked the IMAP port on the firewall?
(Reporter)

Comment 10

6 years ago
(In reply to :aceman from comment #9)
> You had blocked the IMAP port on the firewall?
No; The firewall was enabled in the router but no filtering was set. So I was surprised that disabeling the firewall in the router solved the problem.
You need to log in before you can comment on or make changes to this bug.