Closed Bug 749852 Opened 13 years ago Closed 13 years ago

Firefox version 12 crashes constantly under any circumstances even while doing nothing on any webpage or website.

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
12 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: cyberpunk, Unassigned)

Details

(Keywords: crash)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 Build ID: 20120420145725 Steps to reproduce: I downloaded version 12 Actual results: It began to randomly crash at any time under any circumstances but mostly if one has recently played or tried to play a video on YouTube or similar website. Expected results: It shouldn't have crashed.
Can you provide the crash ID from about:crashes? Does it happen in Safe Mode (see https://support.mozilla.org/kb/Safe%20Mode)?
Since I've got no idea what the crash ID is (I thought that info was automatically sent by Mozilla) I copy pasted the whole thing. Signature JSAutoEnterCompartment::enter(JSContext*, JSObject*) More Reports Search UUID 255e39ca-999a-4a87-b463-ddd5a2120428 Date Processed 2012-04-28 21:44:29 Uptime 30415 Last Crash 22.7 hours before submission Install Age 2.3 days since version was first installed. Install Time 2012-04-26 14:43:32 Product Firefox Version 12.0 Build ID 20120420145725 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2509 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID Adapter Device ID Total Virtual Memory 4294836224 Available Virtual Memory 2902093824 System Memory Use Percentage 74 Available Page File 4826923008 Available Physical Memory 1102340096 And Crashing Thread Frame Module Signature Source 0 mozjs.dll JSAutoEnterCompartment::enter js/src/jsapi.cpp:1415 1 xul.dll XPCWrappedNative::GetNewOrUsed js/xpconnect/src/XPCWrappedNative.cpp:453 2 xul.dll XPCConvert::NativeInterface2JSObject js/xpconnect/src/XPCConvert.cpp:1056 3 xul.dll XPCConvert::NativeData2JS js/xpconnect/src/XPCConvert.cpp:396 4 xul.dll XPCConvert::NativeData2JS js/xpconnect/src/xpcprivate.h:3237 5 xul.dll XPC_WN_GetterSetter js/xpconnect/src/XPCWrappedNativeJSOps.cpp:1590 6 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:519 7 mozjs.dll js::Invoke js/src/jsinterp.cpp:569 8 mozjs.dll js::InvokeGetterOrSetter js/src/jsinterp.cpp:643 9 mozjs.dll js::Shape::get js/src/jsscopeinlines.h:287 10 mozjs.dll js::GetPropertyHelper js/src/jsobj.cpp:5400 11 mozjs.dll js::GetPropertyOperation js/src/jsinterpinlines.h:288 12 mozjs.dll js::Interpret js/src/jsinterp.cpp:2664 13 xul.dll txStylesheetCompilerState::loadIncludedStylesheet content/xslt/src/xslt/txStylesheetCompiler.cpp:786 14 mozjs.dll js::RunScript js/src/jsinterp.cpp:466 15 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:537 16 mozjs.dll js::Invoke js/src/jsinterp.cpp:569 17 mozjs.dll JS_CallFunctionValue js/src/jsapi.cpp:5449 18 xul.dll nsXPCWrappedJSClass::CallMethod js/xpconnect/src/XPCWrappedJSClass.cpp:1510 19 xul.dll nsXPCWrappedJS::CallMethod js/xpconnect/src/XPCWrappedJS.cpp:617 20 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:117 21 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:144 22 xul.dll nsObserverList::NotifyObservers xpcom/ds/nsObserverList.cpp:130 23 xul.dll nsClipboard::FindURLFromNativeURL widget/windows/nsClipboard.cpp:871 24 xul.dll nsHttpChannel::ProcessResponse netwerk/protocol/http/nsHttpChannel.cpp:995 25 xul.dll nsHttpChannel::OnStartRequest netwerk/protocol/http/nsHttpChannel.cpp:4164 26 xul.dll nsInputStreamPump::OnStateStart netwerk/base/src/nsInputStreamPump.cpp:444 27 xul.dll nsInputStreamPump::OnInputStreamReady netwerk/base/src/nsInputStreamPump.cpp:399 28 xul.dll nsInputStreamReadyEvent::Run xpcom/io/nsStreamUtils.cpp:114 29 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:657 30 xul.dll mozilla::ipc::MessagePump::Run ipc/glue/MessagePump.cpp:134 31 xul.dll xul.dll@0xb6d5e3 32 xul.dll MessageLoop::RunHandler ipc/chromium/src/base/message_loop.cc:201 33 xul.dll nsVariant::ConvertToInt16 xpcom/ds/nsVariant.cpp:593 34 xul.dll _SEH_epilog4 35 xul.dll MessageLoop::Run ipc/chromium/src/base/message_loop.cc:175 36 xul.dll nsSVGPathGeometryFrame::Render layout/svg/base/src/nsSVGPathGeometryFrame.cpp:469 37 @0x65726965 38 xul.dll nsAppStartup::Run toolkit/components/startup/nsAppStartup.cpp:220 39 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3537 40 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:107 41 xul.dll mozilla::gl::GLContext::BlitTextureImage gfx/gl/GLContext.cpp:1819 42 firefox.exe __tmainCRTStartup crtexe.c:594 43 xul.dll mozilla::net::WebSocketChannelParent::OnStart netwerk/protocol/websocket/WebSocketChannelParent.cpp:166
In Safe mode I would not be able to do anything other than browse text.
Your crash ID is bp-255e39ca-999a-4a87-b463-ddd5a2120428. It's a known issue caused by Ant Video Download Player 2.4.6.4. To get it fixed, download the previous version from https://addons.mozilla.org/firefox/addon/video-downloader-player
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → DUPLICATE
I did install the previous version of Ant but still got an error albeit a different one this time around look Firefox 11.0 Crash Report [@ hang | _SEH_epilog4 ] Search Mozilla Support for Help Lorentz Hang Minidump (Browser) Hang ID b7abf7af-2559-4517-8785-b94dcb817d18 but no other UUID pair found ID: 1ad901b0-9e7b-4589-ac19-9b4642120427 Signature: hang | _SEH_epilog4 Details Modules Raw Dump Extensions Comments Correlations Signature hang | _SEH_epilog4 More Reports Search UUID 1ad901b0-9e7b-4589-ac19-9b4642120427 Date Processed 2012-04-27 23:53:18 Uptime 39133 Install Age 2.4 weeks since version was first installed. Install Time 2012-03-17 14:53:21 Product Firefox Version 11.0 Build ID 20120312181643 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x63d31942 User Comments App Notes AdapterVendorID: 8086, AdapterDeviceID: 0106, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2509 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID Adapter Device ID Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit Related Bugs 694874 NEW Flash hang in F1395394428 633253 RESOLVED INVALID Hang in google_breakpad::ExceptionHandler::WriteMinidump Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForSingleObject 1 ntdll.dll NtWaitForSingleObject 2 KERNELBASE.dll _SEH_epilog4 3 kernel32.dll WaitForSingleObjectExImplementation 4 kernel32.dll WaitForSingleObject 5 xul.dll google_breakpad::ExceptionHandler::WriteMinidumpOnHandlerThread toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:764 6 xul.dll google_breakpad::ExceptionHandler::WriteMinidumpForException toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:779 7 xul.dll google_breakpad::ExceptionHandler::WriteMinidump toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:821 8 xul.dll CrashReporter::CreatePairedMinidumps toolkit/crashreporter/nsExceptionHandler.cpp:2209 9 xul.dll mozilla::dom::CrashReporterParent::GeneratePairedMinidump<mozilla::plugins::Plug obj-firefox/dist/include/mozilla/dom/CrashReporterParent.h:159 10 xul.dll mozilla::plugins::PluginModuleParent::ShouldContinueFromReplyTimeout dom/plugins/ipc/PluginModuleParent.cpp:225 11 xul.dll mozilla::ipc::SyncChannel::ShouldContinueFromTimeout ipc/glue/SyncChannel.cpp:263 12 nspr4.dll nspr4.dll@0x26cf 13 xul.dll mozilla::plugins::PPluginInstanceParent::CallNPP_SetWindow obj-firefox/ipc/ipdl/PPluginInstanceParent.cpp:245 14 xul.dll mozilla::plugins::PluginInstanceParent::NPP_SetWindow dom/plugins/ipc/PluginInstanceParent.cpp:957 15 xul.dll mozilla::plugins::PluginModuleParent::NPP_SetWindow dom/plugins/ipc/PluginModuleParent.cpp:452 16 xul.dll nsNPAPIPluginInstance::SetWindow dom/plugins/base/nsNPAPIPluginInstance.cpp:488 17 xul.dll nsPluginInstanceOwner::CallSetWindow dom/plugins/base/nsPluginInstanceOwner.cpp:3711 18 xul.dll nsPluginInstanceOwner::UpdateWindowPositionAndClipRect dom/plugins/base/nsPluginInstanceOwner.cpp:3681 19 xul.dll nsObjectFrame::SetIsDocumentActive layout/generic/nsObjectFrame.cpp:2554 20 xul.dll SetPluginIsActive layout/base/nsPresShell.cpp:9083 21 xul.dll EnumerateFreezables content/base/src/nsDocument.cpp:7977 22 xul.dll nsTHashtable<nsSMILCompositor>::s_EnumStub obj-firefox/dist/include/nsTHashtable.h:472 23 xul.dll PL_DHashTableEnumerate obj-firefox/xpcom/build/pldhash.cpp:754 24 xul.dll nsTHashtable<nsPtrHashKey<nsIContent> >::EnumerateEntries obj-firefox/dist/include/nsTHashtable.h:241 25 xul.dll PresShell::SetIsActive 26 xul.dll nsDocShell::SetIsActive docshell/base/nsDocShell.cpp:4882 27 xul.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:102 28 xul.dll XPCWrappedNative::CallMethod js/xpconnect/src/XPCWrappedNative.cpp:2216 29 xul.dll XPC_WN_GetterSetter js/xpconnect/src/XPCWrappedNativeJSOps.cpp:1602 30 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:625 31 mozjs.dll js::Invoke js/src/jsinterp.cpp:675 32 mozjs.dll js::InvokeGetterOrSetter js/src/jsinterp.cpp:710 33 mozjs.dll js::Shape::set js/src/jsscopeinlines.h:267 34 mozjs.dll js_NativeSet js/src/jsobj.cpp:5887 35 mozjs.dll js_SetPropertyHelper js/src/jsobj.cpp:6360 36 mozjs.dll js::Interpret js/src/jsinterp.cpp:3296 37 mozjs.dll JSScript::makeAnalysis js/src/jsinfer.cpp:5532 38 mozjs.dll js::RunScript js/src/jsinterp.cpp:580 39 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:643 40 mozjs.dll js::Invoke js/src/jsinterp.cpp:675 41 mozjs.dll js::InvokeGetterOrSetter js/src/jsinterp.cpp:710 42 mozjs.dll js::Shape::set js/src/jsscopeinlines.h:267 43 mozjs.dll js_SetPropertyHelper js/src/jsobj.cpp:6245 44 mozjs.dll js::Interpret js/src/jsinterp.cpp:3296 45 mozjs.dll js::RunScript js/src/jsinterp.cpp:580 46 mozjs.dll js::InvokeKernel js/src/jsinterp.cpp:643 47 mozjs.dll js::Invoke js/src/jsinterp.cpp:675 48 mozjs.dll JS_CallFunctionValue js/src/jsapi.cpp:5213 49 xul.dll nsXPCWrappedJSClass::CallMethod js/xpconnect/src/XPCWrappedJSClass.cpp:1530 50 xul.dll nsXPCWrappedJS::CallMethod js/xpconnect/src/XPCWrappedJS.cpp:611 51 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:117 52 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:144 53 xul.dll nsEventListenerManager::HandleEventInternal content/events/src/nsEventListenerManager.cpp:793 54 xul.dll nsEventTargetChainItem::HandleEventTargetChain content/events/src/nsEventDispatcher.cpp:347 55 xul.dll nsEventDispatcher::Dispatch content/events/src/nsEventDispatcher.cpp:681 56 xul.dll nsEventDispatcher::DispatchDOMEvent content/events/src/nsEventDispatcher.cpp:744 57 xul.dll nsGlobalWindow::DispatchEvent dom/base/nsGlobalWindow.cpp:7360 58 xul.dll nsGlobalWindow::DispatchEvent dom/base/nsGlobalWindow.cpp:7343 59 xul.dll nsContentUtils::DispatchTrustedEvent content/base/src/nsContentUtils.cpp:3084 60 xul.dll nsGlobalWindow::DispatchCustomEvent dom/base/nsGlobalWindow.cpp:4319 61 xul.dll nsWebShellWindow::HandleEvent 62 xul.dll nsWindow::DispatchEvent widget/src/windows/nsWindow.cpp:3590 63 xul.dll nsWindow::DispatchWindowEvent widget/src/windows/nsWindow.cpp:3620 64 xul.dll nsWindow::OnWindowPosChanged 65 xul.dll nsWindow::ProcessMessage widget/src/windows/nsWindow.cpp:5249 66 xul.dll nsWindow::WindowProcInternal widget/src/windows/nsWindow.cpp:4453 67 xul.dll CallWindowProcCrashProtected xpcom/base/nsCrashOnException.cpp:65 68 xul.dll nsWindow::WindowProc widget/src/windows/nsWindow.cpp:4395 69 user32.dll InternalCallWinProc 70 user32.dll NtUserGetDC 71 user32.dll DispatchClientMessage 72 user32.dll __fnINLPWINDOWPOS 73 ntdll.dll KiUserCallbackDispatcher 74 ntdll.dll KiUserApcDispatcher 75 xul.dll nsWindow::UpdateNonClientMargins widget/src/windows/nsWindow.cpp:2148 76 xul.dll nsWindow::OnWindowPosChanged 77 xul.dll nsWindow::ProcessMessage widget/src/windows/nsWindow.cpp:5249 78 xul.dll nsWindow::WindowProcInternal widget/src/windows/nsWindow.cpp:4453 79 xul.dll CallWindowProcCrashProtected xpcom/base/nsCrashOnException.cpp:65 80 xul.dll nsWindow::WindowProc widget/src/windows/nsWindow.cpp:4395 81 user32.dll InternalCallWinProc 82 user32.dll NtUserGetDC 83 user32.dll DispatchClientMessage 84 user32.dll __fnINLPWINDOWPOS 85 ntdll.dll KiUserCallbackDispatcher 86 ntdll.dll KiUserApcDispatcher 87 user32.dll NtUserPeekMessage 88 xul.dll nsAppShell::ProcessNextNativeEvent widget/src/windows/nsAppShell.cpp:336 89 xul.dll nsBaseAppShell::OnProcessNextEvent widget/src/xpwidgets/nsBaseAppShell.cpp:306 90 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:622 91 nspr4.dll PR_Unlock nsprpub/pr/src/threads/combined/prulock.c:347 92 xul.dll MessageLoop::RunHandler ipc/chromium/src/base/message_loop.cc:201 93 xul.dll _SEH_epilog4 94 xul.dll MessageLoop::Run ipc/chromium/src/base/message_loop.cc:175 95 xul.dll nsImageBoxFrame::OnStopDecode layout/xul/base/src/nsImageBoxFrame.cpp:608 96 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:189 97 dbghelp.dll aFindImage What could it be?
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Please provide your steps to reproduce? Does it happen in Safe Mode?
Negative it never seems to crash in safe mode but one cannot capture streaming video or use any other feature for that matter. As to how it happened it occurred like the other error after I had streamed a video or 2 videos namely from YouTube.
(In reply to PunkMaister from comment #7) > Negative it never seems to crash in safe mode As it seems easily reproducible for you, which extension causes your problem (enable only one extension to find it out)? Can you also attach to this bug the content of the about:support page?
Punk? (In reply to Scoobidiver from comment #8) > (In reply to PunkMaister from comment #7) > > Negative it never seems to crash in safe mode > As it seems easily reproducible for you, which extension causes your problem > (enable only one extension to find it out)? > Can you also attach to this bug the content of the about:support page?
Severity: normal → critical
Keywords: crash
Whiteboard: [closeme 2012-09-01]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago → 13 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-09-01]
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