750058 - Unable to download Firefox Beta from beta.mozilla.org or from About dialog

Status: RESOLVED FIXED

(www.mozilla.org :: General, defect)

Description

[Jared Wein [:jaws] (please needinfo? me)]

Upon trying to download Firefox Beta from beta.mozilla.org or trying to navigate through the FTP folders, I'm seeing the following error:


ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://dm-download02.mozilla.org/pub/mozilla.org/firefox/releases/13.0b1/win32/en-US/Firefox%20Setup%2013.0b1.exe

The following error was encountered:

    The file you have attempted to download is too large. There is a 10MB limit on downloads.
    Le fichier que vous avez tenté de télécharger est trop gros. Il y a une limite 10mb sur les téléchargements.



    Generated Sun, 29 Apr 2012 13:29:19 GMT by cache_server (squid/2.6.STABLE21)

Comment 1

[Jared Wein [:jaws] (please needinfo? me)]

I'm getting the following errors when trying to update within product using the About dialog:

> AUS:SVC getLocale - getting locale from file: resource://app/update.locale, locale: en-US
> AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/12.0/20120314195616/WINNT_x86-msvc/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml?force=1
> AUS:SVC gCanCheckForUpdates - able to check for updates
> AUS:SVC Checker:checkForUpdates - sending request to: https://aus3.mozilla.org/update/3/Firefox/12.0/20120314195616/WINNT_x86-msvc/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml?force=1
> AUS:SVC Checker:onProgress - 581/581
> AUS:SVC Checker:onLoad - request completed downloading document
> AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/12.0/20120314195616/WINNT_x86-msvc/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml?force=1
> AUS:SVC Checker:onLoad - number of updates available: 1
> AUS:SVC gCanApplyUpdates - testing write access C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\update.test
> AUS:SVC gCanApplyUpdates - windowsVersion = 6.1
> AUS:SVC gCanApplyUpdates - on Vista, userCanElevate: true
> AUS:SVC gCanApplyUpdates - able to apply updates
> AUS:SVC readStringFromFile - file doesn't exist: C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\updates\0\update.status
> AUS:SVC readStatusFile - status: null, path: C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\updates\0\update.status
> AUS:SVC Downloader:downloadUpdate - downloading from http://download.mozilla.org/?product=firefox-13.0b1-complete&os=win&lang=en-US&force=1 to C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\updates\0\update.mar
> AUS:SVC Downloader:onStartRequest - original URI spec: http://download.mozilla.org/?product=firefox-13.0b1-complete&os=win&lang=en-US&force=1, final URI spec: http://download.mozilla.org/?product=firefox-13.0b1-complete&os=win&lang=en-US&force=1
> AUS:SVC Downloader:onStopRequest - original URI spec: http://download.mozilla.org/?product=firefox-13.0b1-complete&os=win&lang=en-US&force=1, final URI spec: http://download.mozilla.org/?product=firefox-13.0b1-complete&os=win&lang=en-US&force=1, status: 2147549183
> AUS:SVC Downloader:onStopRequest - non-verification failure
> AUS:SVC getStatusTextFromCode - transfer error: Failed (unknown reason), default code: 2152398849
> AUS:SVC Downloader:onStopRequest - setting state to: download-failed
> AUS:SVC Downloader:onStopRequest - all update patch downloads failed
> AUS:SVC readStringFromFile - file doesn't exist: C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\updates\0\update.status
> AUS:SVC readStatusFile - status: null, path: C:\Users\jwein\AppData\Local\Mozilla\Firefox\Mozilla Firefox Beta\updates\0\update.status
> AUS:SVC Checker:getUpdateURL - update URL: https://aus3.mozilla.org/update/3/Firefox/12.0/20120314195616/WINNT_x86-msvc/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml
> AUS:SVC Checker:checkForUpdates - sending request to: https://aus3.mozilla.org/update/3/Firefox/12.0/20120314195616/WINNT_x86-msvc/en-US/beta/Windows_NT%206.1.1.0%20(x64)/default/default/update.xml
> UTM:SVC TimerManager:notify - notified @mozilla.org/updates/update-service;1
> aus3.mozilla.org : server does not support RFC 5746, see CVE-2009-3555
> AUS:SVC Checker:onProgress - 42/42
> AUS:SVC Checker:onLoad - request completed downloading document
> AUS:SVC Checker:onLoad - number of updates available: 0

Comment 2

[Andrei [:sancus]]

Is this still happening? I can't reproduce it.

Comment 3

[Jared Wein [:jaws] (please needinfo? me)]

This is working now, I'm not sure what caused it or why/when it started working again.