750640 - Sumomo: Thunderbird caption from main navigation bar wrongly links to Mozilla homepage instead of Thunderbird homepage (no obvious link from sumomo to TB start page)

Status: RESOLVED WONTFIX

(support.mozillamessaging.com Graveyard :: General, defect)

Description

[Thomas D. (:thomas8)]

STR

1 open Thunderbird home page:
http://www.mozilla.org/en-US/thunderbird/
(or localized versions thereof, I'll use en-US for simplicity)

2 proceed to Thunderbird support (sumomo)
https://support.mozillamessaging.com/en-US/home

3 click on "Mozilla Thunderbird" home-link in very top-left or bottom-left corner (obviously expecting to go back to where you came from, Thunderbird home)

Actual Result

Surprise:
- link clearly entitled "Thunderbird" wrongly links to "Mozilla" homepage:
http://www.mozilla.org/?ref=logo
On Mozilla start page, not even a single trace of Thunderbird unless you bother to open their top menu and search for it.
- Go back to Sumomo and try finding the link to Thunderbird home - it is not obivous *at all* how to go back from Thunderbird Support Home (sumomo) to Thunderbird Home (iow, there is no *obvious* link to the product this support page is all about!). Well, you might eventually find it in faint print amongst many other links in the lower-right corner of sumomo.

Expected result

If I click on a link boldly labelled "Thunderbird" (with Mozilla only in smallprint), I'd really expect to go to Thunderbird home, not Mozilla home. And unfortunately, Mozilla home looks much more Firefox home than Thunderbird home (again, no obvious, immediate link to Thunderbird home).

I'd think that having the link to mother Mozilla's home in the upper right corner of sumomo would be sufficient. Consider making that link more attractive, e.g. by using the graphical version as found on the Thunderbird home page (bold white font on shaped button with dark-grey background).

Feedback wanted!