750788 - getpersonas.com not sending approval emails

Status: RESOLVED FIXED

(Cloud Services :: Operations: Marketplace, task)

Description

[Amy Tsay [:amyt]]

Personas designers are reporting that since about April 20, they have not been receiving emails when their personas are approved. They don't appear to be landing in spam folders. There is a discussion in the forums here: https://forums.mozilla.org/addons/viewtopic.php?f=30&t=9786

Comment 1

[Shyam Mani [:fox2mike]]

Likely because we don't have mail relay hosts up in scl3 yet.

Comment 2

[Jason Thomas [:jason]]

(In reply to Shyam Mani [:fox2mike] from comment #1)
> Likely because we don't have mail relay hosts up in scl3 yet.

getpersonas admin host is currently configured as a mail relay for the getpersonas cluster.

This looks like a configuration issues as some mail is getting bounced. Still investigating.

Comment 3

[BrianZ]

Thanks, Jason.  I made the initial complaint about this problem, and now I'm happy to report that last night I did receive the expected approval email for a new persona I submitted, so it appears to be working again for me.  Thanks to whoever did whatever needed to be done!

Comment 4

[Jason Thomas [:jason]]

I modified the envelope sender to reflect a valid external address rather than an internal address which some mail servers were checking for validity. This caused messages to be undelivered.

(In reply to BrianZ from comment #3)
> Thanks, Jason.  I made the initial complaint about this problem, and now I'm
> happy to report that last night I did receive the expected approval email
> for a new persona I submitted, so it appears to be working again for me. 
> Thanks to whoever did whatever needed to be done!

Great thanks for the update!