Closed Bug 751087 Opened 13 years ago Closed 10 years ago

The update has caused 1) Cannot get into in box 2) deleted 6 months of sent emails

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
12 Branch
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: robertw, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.168 Safari/535.19 Steps to reproduce: Uploaded update on 30th April Actual results: I cannot now get into my in box. (My email is thunderbird using gmail, so I can get them through gmail). In addition six months of sent emails have disappeared. I love thunderbird, I find it so much better than other systems, help! Expected results: Everything work A OK
Are those sent emails also disappeared from the server (if you check via gmail web interface)?
Aceman Thank you for your wisdom. The sent emails are still on the server (I can see them via gmail). Kind regards Robert
That is good. Can you see in Account settings -> Disk space if there is anything set about removal of old messages? Also, right-click the Sent folder -> Properties -> Retention policy and see the settings.
Aceman I keep all emails, as my memory is full up! All settings are to retain messages. Thank you for your help Robert
Can you upgrade to 12.0.1? I think on IMAP there is the possibility to subscribe to folders. Can you unsubscribe from the Sent folder, restart TB and subscribe again?
Component: General → Untriaged
robertw, Do you still see this issue when using a current version?
Flags: needinfo?(robertw)
Whiteboard: [closeme 2015-02-02]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(robertw)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2015-02-02]
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