751306 - cannot log into thunderbird using the designated username and password

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[dreapadoir]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

typed in my username (email address) and saved password.
thunderbird says it is an incorrect username.
1) I am trying to report a bug: New Message window (above Taskbar) stays open indefinitely, rather than closing in ~5 seconds.
2) why is thunderbird not recognizing my username and/or password to report a bug?
3) when selecting text and changing the text size in composition window, upon resuming typing, the text size reverts to the previous size. Expectation is that it would be the new size.

Comment 1

[Hashem Masoud]

(In reply to dreapadoir from comment #0)
What is the account type you are using to logon? POP or IMAP? Make sure you enter the correct server information in account setup. For support questions, you can have better response from:
https://getsatisfaction.com/mozilla_messaging
http://support.mozillamessaging.com/en-US/home

Comment 2

[Ludovic Hirlimann [:Usul]]

dreapadoir ? Pop or imap ?

Comment 3

[dreapadoir]

The login issue ( to report Thunderbird bugs) has apparently been resolved. The site now accepts my name and pw.

Comment 4

[dreapadoir]

However, issues 1 and 3 stil remain. 
1)New Message window stays open indefinitely, rather than closing in ~5 seconds.
3)When selecting text and changing the text size in composition window, upon resuming typing, the text size reverts to the previous size. 
Expectation is that it would be the new size.

Comment 5

[dreapadoir]

Correction: Login (to https://support.mozillamessaging.com/en-US/users/login) is still rejected. "Please enter a correct username and password. Note that both fields are case-sensitive."

Please advise.

Comment 6

[Ludovic Hirlimann [:Usul]]

so pop or imap ?

Comment 7

[dreapadoir]

It's POP. But I've got better way (Mibbit) to enter TB bugs and usability recommendations. So I don't use that method anymore.

Comment 8

[LIGHT.HORSE.HARRY]

I am able to enter and use my Thunderbird email account on my PC, but cannot do so on my laptoop -- same unsername and password in both instances.  I know I should be able to enter my email account on any computer.

Comment 9

[Wayne Mery (:wsmwk)]

dreapadoir,
Do you still see this problem?

Comment 10

[dreapadoir]

This problem was reported several years ago. I have since used Mibbit to report bugs.
And the text problems in Tbird composition window still remain.

Comment 11

[Wayne Mery (:wsmwk)]

WFM for the login issue, which is identified in the bug summary, per comment 3 (I missed that)