751451 - Some old emails are not displaying properly

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Reader UI, defect)

Description

[reza.chowdhury1]

Attachment: Screen Shot of an email which is rendering improperly

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

I am looking at old emails that have been previously read.


Actual results:

Some of these emails are not displaying properly and the subject line may be correct but the body is a bunch of tags of different emails, when previously this email displayed 100 percent correctly


Expected results:

Emails should have displayed properly

Comment 1

[Hashem Masoud]

(In reply to reza.chowdhury1 from comment #0)
Can you view the source of the message just to check if it still has content?

Comment 2

[reza.chowdhury1]

The source of the message still has content but it is often for multiple emails that do not relate to the subject.   It has mashed together quite a few emails from around the same time in this odd format.

Comment 3

[:aceman]

Looks like broken mailfolders or .msf files.

Please upgrade to TB12.0.1.
Then close TB, backup the files containing the messages (see in Account Settings->Server settings->Local Directory for the folder where they are stored).  Then run TB again, right-click the folder->Properties->Repair Folder.

Also, have you been using any TB12 beta?

Comment 4

[Ludovic Hirlimann [:Usul]]

Reza are you still having the issue ,did comment 3 help ?

Comment 5

[Thomas D. (:thomas8)]

Without help from Reza there's nothing we can do here, and even with such help, it's unlikely to be something that isn't filed elsewhere.