Firefox as default web browser cannot open links clicked on from outlook 2010

NEW
Unassigned

Status

()

Firefox
General
--
major
6 years ago
10 months ago

People

(Reporter: mcmanus, Unassigned)

Tracking

10 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [platform-rel-Microsoft][platform-rel-Outlook])

(Reporter)

Description

6 years ago
My wife works in a school and she reports this on 2 different computers she uses as starting from some update (unsure to what component) within the last 10 days. The "fix" used by the school is to remove firefox, so we lose users over it.

If she clicks on a link in her Outlook 2010 email, and firefox is the default system browser, she gets a pop up that says: "General failure. The URL was: [URL here]. An error occurred in sending the command to the application."

It is firefox 10.0.2, (esr?) Windows 7 Enterprise and Outlook 2010

it seems identical to this sumo report other than the report is about 3.6. http://support.mozilla.org/en-US/questions/777513?s=outlook&r=4&e=es&as=s . I couldn't find a bugzilla, but I probably missed it.

Comment 1

6 years ago
Did you doublecheck the settings in Windows for the default applications (Browser, Email, Media Player, etc)?

Comment 2

4 years ago
Yep I'm seeing this issue too since the 27.0.1 update.

Comment 3

4 years ago
Version of Outlook is 2007
Whiteboard: [platform-rel-Microsoft][platform-rel-Outlook]
platform-rel: --- → ?
platform-rel: ? → ---
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