752739 - Hardware repair request for Samsung Galaxy Tab for Brian R. Bondy

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[Brian R. Bondy [:bbondy]]

I have a Samsung Galaxy Tablet since the Mozilla All Hands in 2011.

However part of the screen is not sensitive to touch anymore, the part of the screen that doesn't work happens to be the bottom left, so once I'm in a program I can't exit without rebooting. (Home button does not work)

I was wondering if we have a warranty on it? What would be the process be to get this repaired?

The asset tag is: 06988

Comment 1

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

Hi Brian, it's best if we swap it with a new one for you. Your old tablet we can try to put it into repair or maybe it's a firmware problem, etc.

Where are you located? Phonebook says Ontario.

Comment 2

[Brian R. Bondy [:bbondy]]

Ya I'm in:
1416 Traditional Trail
Belle River, Ontario
Canada
N0R 1A0

Where should I send the old one to, is there a fedex company number I can use or something like that?

Comment 3

[Brian R. Bondy [:bbondy]]

Just wondering if you had an address I can send it to as per Comment 2?

Comment 4

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

Please send back to 

Mozilla Canada - Toronto
366 Adelaide Street W
Suite 500
Toronto, Ontario, Canada
M5V 1R9

I have an unused Galaxy Tab returning to the office tomorrow so I'll get that shipped out as soon as I get it.

Comment 5

[Brian R. Bondy [:bbondy]]

Great thanks, I'll get this sent out this week.

Comment 6

[Brian R. Bondy [:bbondy]]

I sent out the tablet to the address in Comment 4.   By the way I did not have the original box.  I also kept my charging plug.  

So please only send the tablet itself and keep any accessories.

Comment 7

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

Tablet prepped - Samsung Tab # 06418 will get shipped out and you'll get a tracking #

(no chargers/cables included)

Comment 8

[Jonathan Lin - Not watching NI/offline [:jlin] [[e-mail]]]

Hi Brian,

Did you receive the replacement Samsung Tab?

I've received the tablet you returned (06988).

Comment 9

[Brian R. Bondy [:bbondy]]

Yup got it and it works great, thank you!