WellsFargo.com site loads text too small - should automatically size (loads fine on iPhone)



Tech Evangelism
6 years ago
4 years ago


(Reporter: Carmen, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [Engagement][User Engagement], URL)


(3 attachments)



6 years ago
Created attachment 622070 [details]
Wells Fargo experience on iPhone

Web page or screen you were on when you saw the issue: 

So this was a specific test case sent to me. Go to Wells Fargo and compare experience to my iPhone

Steps to reproduce: 
1. Open Aurora
2. Type www.WellsFargo.com
3. Text is so small it's unreadable (photo attached.)
4. I use the pinch to make it bigger
5. I log in
6. On new page load, once again, text is too small
7. I use pinch to make it bigger. But now, the "continue" button is off the screen. So if I don't know it's there, I'm stuck. If I do know it's there, I have to scroll over to find it and hit continue. (Although, if I hold the phone landscape, I can see the continue button if I don't size up the screen too much.)

What you expected: I expected the experience on my iPhone  When I load the exact same url on my iphone www.wf.com/mba/?redirect=www the page has responsive Web design active - the page sizes to the screen, and I can log in to my account without having to resize anything. I would honestly not use WellsFargo online via the Web site on my Firefox. (Photo attached)

Crash report ID (if applicable):

Comment 1

6 years ago
Created attachment 622071 [details]
Firefox on Android experience Wells Fargo
Wells Fargo is doing UA-sniffing and sending us a less good mobile page compared to the iPhone. Verified by using the UA switcher on desktop FF. Moving to evangelism.
Component: General → Evangelism
QA Contact: general → evangelism


5 years ago
Component: Evangelism → Mobile
OS: Mac OS X → Android
Product: Firefox for Android → Tech Evangelism
Hardware: x86 → ARM
Version: Trunk → unspecified
Created attachment 816117 [details]

We're getting what appears to be a similar site to the one in the iPhone screenshot. At least it's the same site that Chrome gets, and the animations/transitions work nicely too.
Closing as fixed. Visiting wellsfargo.com correctly redirects to the m.wellsfargo.com/mba/?redirect=blah site.
Last Resolved: 4 years ago
Resolution: --- → FIXED
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