[autoconfig] When autodetect failed in Manual config mode, give better error message instructing user what to do next

NEW
Unassigned

Status

Thunderbird
Account Manager
6 years ago
6 years ago

People

(Reporter: kaie, Unassigned)

Tracking

10 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
Start thunderbird with empty profile.
Enter name, email, click next

In the next dialog, I entered protocol (imap/pop3), hostnames, SSL settings.

But I didn't know what best authentication is supported by the server, so I simply accepted the kind offering "autodetect".

I clicked "re-test", and got "failed to find settings for your email account".
Both "create account" and "advanced config" were disabled.

I felt lost.

Despite knowing exactly how to configure my account, I hated the non-working wizard and was hoping for the advanced dialog, but it was unreachable.

I think my frustration could have been avoided, if the dialog made it clear WHAT EXACTLY I must do next, in order to fix this situation.

Maybe it should have been obvious, but it wasn't obvious to me that I must change the autodetect fields to something specific.


Proposal:

The dialog should make a clear statement what's missing.

In addition to, or instead of the wording "failed to find settings",
the dialog could say:

  Autodetect of Authentication settings failed.
  Please configure explicitly.


The above is my primary proposal here.
You could do more:

  Cannot connect using the given SSL configuration.
  (I have not tested what happens if this mismatches)

or

  Failed to connect to port number ###
  (I have not tested what happens if a wrong port number is used)

Updated

6 years ago
Summary: Avoid feeling "lost" in account wizard. More specific error reporting. → [autoconfig] When autodetect failed in Manual config mode, give better error message instructing user what to do next

Comment 1

6 years ago
One possibility would be to simply highlight the fields that the user needs to change in order for the account to work, e.g. by changing the text in them to red.

Comment 2

6 years ago
> I think my frustration could have been avoided, if the dialog made it clear WHAT EXACTLY
> I must do next, in order to fix this situation.
> Maybe it should have been obvious, but it wasn't obvious to me that I must change
> the autodetect fields to something specific.

That's a good suggestion, thank you.

Comment 3

6 years ago
squib, highlighting the fields is possible, but more difficult. The easiest would be to just adjust the error message wording, exactly as kaie suggested.

I like "Autodetection of settings failed. Please configure explicitly."
You need to log in before you can comment on or make changes to this bug.