753796 - Beatlab app crashes and can't be re-booted or re-installed

Status: RESOLVED WORKSFORME

(Firefox Graveyard :: Webapp Runtime, defect, P2)

Description

[Jason Smith [:jsmith]]

Attachment: Beatlab Crash

Crash reported in user feedback. Needs more information from Chris Arnold. Chris - Could you provide more information? Reproduction steps? Expected/Actual Results?

Comment 1

[Jason Smith [:jsmith]]

Can't get a reproduction of this issue on OS X 10.7 on the test lab machine and a macbook air.

Comment 2

[Jason Smith [:jsmith]]

Flash version: 11.2.202.228
Graphics Driver: Intel HD 3000 Graphics GL Driver

Comment 3

[Jason Smith [:jsmith]]

Chris - Could you re-test this to see if you still get a crash?

Comment 4

[Christopher Arnold]

Attachment: Image of black screen after first image load fails

The Beatlab application on MacbookAir OS 10.7.3 crash happens after a load process seems to fail.  Screen shows blank white, after a second an image that appears to show hands in a crowd up-raised appears for an instant.  Then Screen goes black for a second or so and the crash closes the application.

Comment 5

[Jason Smith [:jsmith]]

Myk or Felipe - Reading the crash log attached, does anything jump out as the underlying problem? Looking at the crash log, it looks like a seg fault.

Comment 6

[Jason Smith [:jsmith]]

Looks like this is machine-specific, although good news is that Chris can still reproduce the issue.

Comment 7

[Jason Smith [:jsmith]]

CC the GFX guys here

Comment 8

[Jason Smith [:jsmith]]

Can someone from GFX take a look at the crash log? Myk & Bill's quick look of the crash log made it sound like this might be a problem in the graphics area.

Comment 9

[Jason Smith [:jsmith]]

Chris - Are you still able to reproduce this crash? We've hooked up crash reporting now, so we should be able to get crash data on this more easily to diagnose the root cause of the problem.

Comment 10

[Christopher Arnold]

I can no longer recreate this bug.  Thanks for your work.