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Hover.com does not allow user to provide password when setting up account

RESOLVED INVALID

Status

Thunderbird
Account Manager
--
major
RESOLVED INVALID
5 years ago
3 years ago

People

(Reporter: mconley, Unassigned)

Tracking

(Blocks: 1 bug)

13 Branch
Thunderbird 13.0
x86
All
Dependency tree / graph

Thunderbird Tracking Flags

(thunderbird13+)

Details

(Reporter)

Description

5 years ago
STR:

1)  File > New > Get a New Mail Account
2)  Choose Hover.com as the provider, and search for a name.
3)  Select an account that is suggested
4)  Wait for the order form to finish loading.

What happens?

The order form does not provide a field for the user to set a password.

What's expected?

The user should be able to set a password for themselves.

This is pretty critical, because if the user does not know their password, then their account is inaccessible, even after paying for it. Not the greatest UX.

We've already gotten in touch with Hover.com about putting the password field back in. I'll post status updates here in this bug.
tracking-thunderbird13: ? → +
(Reporter)

Updated

5 years ago
Blocks: 758653
just tried with TB13 beta 3 and this bug is still there. And there's no obvious way to get the password (and sending and receiving email doesn't work with the newly created account). Any workarounds appreciated.
(Reporter)

Comment 2

5 years ago
From Hover:

"The current plan is along the lines of: 
- change the Welcome Email into HTML, which will be delivered to their Inbox in Thunderbird(on the mail server) immediately so it's there as soon as they close the purchase process in Thunderbird.
- the Welcome HTML email will have a Login button which would direct them to thunderbird.hover.com.
- we are currently reworking thunderbird.hover.com to have them become logged in to their Hover account, and have the tutorials for how to change their Mail Password through Hover.

...

We are aiming to get all of this live by next Tuesday [May 29th]"

Which is today. Once bug 759451 is resolved on their end, we can test this.
(Reporter)

Comment 3

5 years ago
I tested Hover.com's order flow today, and it looks like most of their plan is in place, except:

"- we are currently reworking thunderbird.hover.com to have them become logged in to their Hover account, and have the tutorials for how to change their Mail Password through Hover."

^-- this does not appear to be done. When I click on the button in the welcome email, my default browser opens and I'm asked for my username and password (which is frustrating, because I don't *know* my password...).

The workaround is to click on the "Forgot your password?" link on the login page and have Hover.com email a reset to me, but that's far from ideal.
(Reporter)

Comment 4

5 years ago
I tested Hover.com again yesterday, and now the link in the welcome email allows the user to set a password.

This is, however, made more complicated by bug 760624, which we are now attempting to fix.
Depends on: 760624
(In reply to Mike Conley (:mconley) from comment #4)
> I tested Hover.com again yesterday, and now the link in the welcome email
> allows the user to set a password.
> 
> This is, however, made more complicated by bug 760624, which we are now
> attempting to fix.

760624 was fixed. 
But hover.com has been discontinued.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INVALID
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