758118 - TB v12.0.1 painfully slow & often does not respond

Status: RESOLVED DUPLICATE of bug 750781

(Thunderbird :: General, defect)

Description

[martin.hummerhielm]

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3; NavionicsWebStore; Creative AutoUpdate v1.40.01)

Steps to reproduce:

TB TB v12.0.1 is painfully slow when opening e-mails. It does not matter what folder the e-mails are in.


Actual results:

Takes 10 - 20 sek to open an e-mail. If I click on an e-mail again it says "Does not respond". 


Expected results:

All earlier versions of TB that I have used allways opens e-mails fast.

Comment 1

[:aceman]

Can you see if this is bug 750781 ?

Comment 2

[Wayne Mery (:wsmwk)]

martin ?

(In reply to :aceman from comment #1)
> Can you see if this is bug 750781 ?

Comment 3

[martin.hummerhielm]

I upgraded to ver 13 last week. To day I managed to copy the crasch info below in Swedish:

Beskrivning:
  Ett problem orsakade att detta program slutade att fungera med Windows.

Problemsignatur:
  Problemhändelsens namn:	AppHangB1
  Programnamn:	thunderbird.exe
  Programversion:	13.0.1.4548
  Programmets tidsstämpel:	4fda86dd
  Signatur för avstannande:	e0b9
  Typ av avstannande:	0
  OS-version:	6.1.7601.2.1.0.256.1
  Språkvariant-ID:	1053
  Ytterligare signatur 1:	e0b9cf56e94ebb037a8070eb2d652680
  Ytterligare signatur 2:	c9f6
  Ytterligare signatur 3:	c9f6f78fee75adb479b31db485cac1bd
  Ytterligare signatur 4:	e0b9
  Ytterligare signatur 5:	e0b9cf56e94ebb037a8070eb2d652680
  Ytterligare signatur 6:	c9f6
  Ytterligare signatur 7:	c9f6f78fee75adb479b31db485cac1bd

Läs vår sekretesspolicy online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041d

Om sekretesspolicyn online inte är tillgänglig kan du läsa vår sekretesspolicy offline:
  C:\Windows\system32\sv-SE\erofflps.txt

Comment 4

[:aceman]

Can you respond to comment 1, if you have the wrong folders mentioned in bug 750781? Also, I think you haven't written about any crashes before so what changed now?

Comment 5

[martin.hummerhielm]

The problem was due to 2 empty FOLDERS called places.sqlite-wal and places.sqlite-shm !

When I deleted this 2 FOLDERS, freezes have disappeared.

Comment 6

[:aceman]

Great!

Comment 7

[martin.hummerhielm]

After about 5½ hours the 2 empty FOLDERS called places.sqlite-wal and places.sqlite-shm where created again and the problems started again.

When I deleted them again the problems disappered.

Comment 8

[:aceman]

OK, can you tell what is the value of the Local Directory field in Account settings -> Server settings of your account?

Comment 9

[martin.hummerhielm]

Is this what you want?
D:\MaRiCam1\E-post- ny plats from 2009-12-17\Thunderbird\Profiles\3l5fwml7.default
Or do you want something else?

Comment 10

[:aceman]

Yes that's it. And it has a value that causes problems as said in bug 750781.

You must not have your mailbox directly in the profile folder.
You can use e.g. 
D:\MaRiCam1\E-post- ny plats from 2009-12-17\Thunderbird\Profiles\3l5fwml7.default\Mail\<your server name>

(notice the addition of the Mail subdir).

Comment 11

[martin.hummerhielm]

Sorry, I missed copying the last 2 folders in Comment 9.
This is how it looks before I have done any changes:

D:\MaRiCam1\E-post- ny plats from 2009-12-17\Thunderbird\Profiles\3l5fwml7.default\Mail\Local Folders

Is it not OK?

Comment 12

[:aceman]

That one is OK, but it seems to be for the special Local Folders account. You surely have at least one other account (POP3 or IMAP4). Each of them has its own Local Directory. Try to lookup all of them (you'll see the Server settings entry multiple times in the left pane of the Account settings).

Comment 13

[martin.hummerhielm]

Server: pop.allt2.se was in D:\MaRiCam1\E-post- ny plats from 2009-12-17\Thunderbird\Profiles\3l5fwml7.default

I changed it to D:\MaRiCam1\E-post- ny plats from 2009-12-17\Thunderbird\Profiles\3l5fwml7.default\Mail\pop.allt2.se
and restarted TB.
Then TB imported 585 duplkicate messages from the server.
The 2 empty FOLDERS called places.sqlite-wal and places.sqlite-shm where created again and the earlier problems came back, until I deleted the 2 Folders.
I restarted TB again and so far it´s working.
The 2 folders don´t reappear now.