Closed Bug 758183 Opened 12 years ago Closed 12 years ago

firefox closes - no error number

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
12 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
VERIFIED DUPLICATE of bug 599354

People

(Reporter: jmlara, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.46 Safari/536.5

Steps to reproduce:

as an example, 
1.- go to www.helphone.com
2.- click on the CHAT EN DIRECTO - ONLINE button


Actual results:

firefox closes
error box with 2 options
restart firefox or leave firefox.
no error description.
I send the report 


Expected results:

open an online chat window.

it happends in many other websites.
I have reinstall firefox and java. problem continues.
Your crash will be in about:crashes
IE and google Chrome works fine.

Error description.
    
    bp-1dc2bc29-8349-4c30-af95-73d8a212052424/05/201216:14bp-eda65aea-4495-4aa4-942b-5381c212052424/05/201215:07bp-2c377e45-e0e2-4101-952b-9d176212052424/05/201214:33bp-7c8e1503-45ab-4089-a747-8e62e212052424/05/201214:24bp-3ff6a14c-fc77-468e-a4a2-f4389212052424/05/201214:24bp-545a129b-d5b1-4801-a844-e3ba4212052424/05/201213:58bp-643f913a-e43f-4a59-b34a-9c13c212052424/05/201213:56bp-43caa291-feba-48e6-9b8c-18fe6212052424/05/201213:53bp-977e078a-c4a7-4768-9208-758a0212052424/05/201213:39bp-04dc66ac-1ae0-4302-b628-de93a212052424/05/201213:37bp-39aa321a-bba2-4626-ba66-3ccd1212052222/05/201217:27bp-1187b733-9182-4ec7-a5f8-cd14d212052222/05/201216:17bp-a3f6148e-8303-4423-a3b3-9a7b9212052222/05/201213:49bp-17fa8bcb-465f-4bb8-b7dc-0f3c7212052222/05/201213:48bp-e7f91925-e861-449a-8319-e181e212052222/05/201213:46bp-a5decda5-d4d4-4342-907b-c61d6212052222/05/201213:40bp-42fabd05-117b-482d-9af4-f2cc9212052222/05/201213:33
Firefox 12.0 Crash Report [@ RtlpWorkerCallout | RtlpExecuteWorkerRequest | RtlpApcCallout | RtlpExecuteWorkerRequest | BaseThreadStart ] 
Search Mozilla Support for Help 
ID: 1dc2bc29-8349-4c30-af95-73d8a2120524
Signature: RtlpWorkerCallout | RtlpExecuteWorkerRequest | RtlpApcCallout | RtlpExecuteWorkerRequest | BaseThreadStart 
•	Details
•	Modules
•	Raw Dump
•	Extensions
•	Comments
•	Correlations
Signature	RtlpWorkerCallout | RtlpExecuteWorkerRequest | RtlpApcCallout | RtlpExecuteWorkerRequest | BaseThreadStart More Reports Search 

UUID	1dc2bc29-8349-4c30-af95-73d8a2120524
Date Processed	2012-05-24 14:14:08
Uptime	3987
Last Crash	1.3 hours before submission
Install Age	2.1 days since version was first installed.
Install Time	2012-05-22 11:23:23
Product	Firefox
Version	12.0
Build ID	20120420145725
Release Channel	release
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
Build Architecture	x86
Build Architecture Info	GenuineIntel family 6 model 15 stepping 13
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
User Comments	
App Notes	AdapterVendorID: 0x8086, AdapterDeviceID: 0x2972, AdapterSubsysID: 73361462, AdapterDriverVersion: 6.14.10.5016

D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- 
Processor Notes	Priority Job
EMCheckCompatibility	True
Winsock LSP	PAV_LAYERED over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :  
 PAV_LAYERED over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Archivos de programa\Panda Security\WAC\pavlsp.dll 
 PAV_LAYERED over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Archivos de programa\Panda Security\WAC\pavlsp.dll 
 MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
 RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{91E156B0-BC74-4F5B-B1A5-45D3DFAD4D79}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{91E156B0-BC74-4F5B-B1A5-45D3DFAD4D79}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E9199DF4-9650-4925-859A-E48459CC329E}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{E9199DF4-9650-4925-859A-E48459CC329E}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{6167A7A8-C0EA-499C-B12F-28475151EDB3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{6167A7A8-C0EA-499C-B12F-28475151EDB3}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{97DBC659-35D5-41AB-850B-5089E5ACF6DA}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{97DBC659-35D5-41AB-850B-5089E5ACF6DA}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F9811BA9-1093-4F95-8255-CC8369297570}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{F9811BA9-1093-4F95-8255-CC8369297570}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 PAV_LAYERED : 2 : 1 : C:\Archivos de programa\Panda Security\WAC\pavlsp.dll
Adapter Vendor ID	
Adapter Device ID	
Total Virtual Memory	2147352576
Available Virtual Memory	1945231360
System Memory Use Percentage	66
Available Page File	2736005120
Available Physical Memory	708657152
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit 
Related Bugs
•	599354 NEW crash under Windows XP in BaseThreadStart @ RtlpWorkerCallout (malware-related?) 
Crashing Thread
Frame	Module	Signature	Source
0		@0x1a4b9e	
1	ntdll.dll	RtlpWorkerCallout	
2	ntdll.dll	RtlpExecuteWorkerRequest	
3	ntdll.dll	RtlpApcCallout	
4	ntdll.dll	RtlpExecuteWorkerRequest	
5	kernel32.dll	BaseThreadStart	
Show/hide other threads

https://crash-stats.mozilla.com/report/list?signature=RtlpWorkerCallout+|+RtlpExecuteWorkerRequest+|+RtlpApcCallout+|+RtlpExecuteWorkerRequest+|+BaseThreadStart
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
PROBLEM SOLVED AFTER ELIMINATING MALWARE.

THANKS FOR YOUR HELP
Status: RESOLVED → VERIFIED
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