Last Comment Bug 759850 - Bugzilla 4.2 can no longer be integrated with Pivotal Tracker
: Bugzilla 4.2 can no longer be integrated with Pivotal Tracker
Product: Bugzilla
Classification: Server Software
Component: WebService (show other bugs)
: 4.2.1
: All All
-- normal (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
: default-qa
Depends on:
  Show dependency treegraph
Reported: 2012-05-30 11:55 PDT by Jo
Modified: 2012-05-30 12:52 PDT (History)
1 user (show)
See Also:
QA Whiteboard:
Iteration: ---
Points: ---

3ScreenshotsTrackerBugzill4_2issue.png (176.18 KB, image/png)
2012-05-30 11:55 PDT, Jo
no flags Details

Description User image Jo 2012-05-30 11:55:40 PDT
Created attachment 628406 [details]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

Having successfully set up Pivotal Tracker integrations with Bugzilla landfill sandboxes for all versions from 3.6 upwards, cannot with 4.2.1. 

1. If you do not have a Tracker login, sign up here:
2. Create a new project
3. Setup 2 integrations, one with the Bugzilla 4.0 and 4.2.1 landfill sandboxes following these instructions:
for comparison of a successful integration with 4.0 vs an unsuccessful one with 4.2

Screenshots show the test setup.

I'm a Pivotal Labs employee on the Tracker team. Several customers have reported this and 3 of us are unable to find any information in our logs, or anything else through troubleshooting to point to the problem.

Actual results:

In Pivotal Tracker, in the project that has been integrated with 4.2, trying to open the Bugzilla Integration panel results in:

"Unable to load bugs - Please check your URL and remember to include
http://and exclude the xmlrpc.cgi'." when I try to use the column.

Expected results:

Bugs that match the Search performed by the integration should be loaded in the Bugzilla Integration panel, in Tracker.
Comment 1 User image Frédéric Buclin 2012-05-30 12:15:51 PDT
I'm pretty sure your problem is that Pivotal Tracker calls xmlrpc.cgi without setting the Content-Type header to text/xml or application/xml, which are now the only two accepted values for this header. If you pass text/plain, it will be rejected for security reasons, see bug 725663 and

Please make sure that Pivotal Tracker sets the Content-Type header correctly. If that's the case and the problem still occurs, feel free to reopen this bug.

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