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Firefox continue to run only in memory when closed after a long period of use and reopened. Shutdown hang

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
5 years ago
4 years ago

People

(Reporter: Jean-Francois Tremblay, Unassigned)

Tracking

({hang})

12 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

I closed firefox and reopened it.


Actual results:

Firefox continue to run only in memory when closed after a long period of use and reopened.

It does nothing except I see the memory rise higher and higher...

And I click to open it a second time, it open another process that also runs in memory.


Expected results:

It should open!!
(Reporter)

Updated

5 years ago
Severity: normal → major
Do you have your machine set up to run multiple instances of Firefox at the same time? Are you using any add-ons? Which? When you close the browser, does it happen with any type of page or is a specific one, like with with Flash or Silverlight content?
Component: Untriaged → General
QA Contact: untriaged → general
(Reporter)

Comment 2

5 years ago

  Paramètres de base de l'application

        Nom
        Firefox

        Version
        13.0

        Agent utilisateur
        Mozilla/5.0 (Windows NT 5.1; rv:13.0) Gecko/20100101 Firefox/13.0

        Dossier de profil

          Ouvrir le dossier correspondant

        Plugins activés

          about:plugins

        Configuration de compilation

          about:buildconfig

        Rapports de plantage

          about:crashes

        Utilisation mémoire

          about:memory

  Extensions

        Nom

        Version

        Activée

        ID

        Firebug
        1.9.2
        true
        firebug@software.joehewitt.com

        MeasureIt
        0.4.10
        true
        {75CEEE46-9B64-46f8-94BF-54012DE155F0}

        Page Speed
        1.12.9
        true
        {e3f6c2cc-d8db-498c-af6c-499fb211db97}

        YSlow
        3.1.0
        true
        yslow@yahoo-inc.com

        Java Quick Starter
        1.0
        false
        jqs@sun.com

        Microsoft .NET Framework Assistant
        0.0.0
        false
        {20a82645-c095-46ed-80e3-08825760534b}

        NewScrollbars (aka NoiaScrollbars)
        1.0.7
        false
        NoiaScrollbars@ArisT2_Noia4dev

        Page Ruler
        0.2.1
        false
        jid1-g0J5YenAv9JWlA@jetpack

        Reverso Community Toolbar
        3.13.0.6
        false
        {09a07b02-f491-4b6b-bfc9-684a624f4f3b}

        Tilt
        1.0.1
        false
        tilt@mozilla.com

        Web Developer
        1.1.9
        false
        {c45c406e-ab73-11d8-be73-000a95be3b12}

  Préférences modifiées importantes

      Nom

      Valeur

        accessibility.typeaheadfind.flashBar
        0

        browser.cache.disk.capacity
        1048576

        browser.cache.disk.smart_size.first_run
        false

        browser.cache.disk.smart_size_cached_value
        1048576

        browser.places.smartBookmarksVersion
        3

        browser.startup.homepage_override.buildID
        20120601045813

        browser.startup.homepage_override.mstone
        13.0

        browser.tabs.onTop
        false

        extensions.lastAppVersion
        13.0

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1339085372

        places.history.expiration.transient_current_max_pages
        73770

        privacy.cpd.offlineApps
        true

        privacy.cpd.siteSettings
        true

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.timeSpan
        0

        security.warn_viewing_mixed
        false

  Accélération graphique

        Description de la carte
        NVIDIA GeForce GT 220

        ID du vendeur
        0x10de

        ID du périphérique
        0x0a20

        RAM de la carte
        Unknown

        Pilotes de la carte
        nv4_disp

        Version du pilote
        6.14.12.7533

        Date du pilote
        5-20-2011

        Rendu WebGL
        Google Inc. -- ANGLE (NVIDIA GeForce GT 220) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)

        Fenêtres avec accélération graphique
        1/1 Direct3D 9

  JavaScript

        Ramasse-miettes incrémental
        1

  Versions des bibliothèques

        Version minimale attendue

        Version utilisée

        NSPR
        4.9
        4.9

        NSS
        3.13.4.0 Basic ECC
        3.13.4.0 Basic ECC

        NSS Util
        3.13.4.0
        3.13.4.0

        NSS SSL
        3.13.4.0 Basic ECC
        3.13.4.0 Basic ECC

        NSS S/MIME
        3.13.4.0 Basic ECC
        3.13.4.0 Basic ECC
(Reporter)

Comment 3

5 years ago
I have a standard installation of firefox. I cannot say if i can open several firefox but what i know is that firefox has memory bug.

It happends at anytime. I didn't notice any special activity that would cause this.
(Reporter)

Comment 4

5 years ago
Sorry for the french inside this thread, i have a french version.
Jean-Francois, does it happen if you have started firefox in safe mode?
http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Severity: major → critical
Flags: needinfo?(tremblay.jf)
Keywords: hang
Summary: Firefox continue to run only in memory when closed after a long period of use and reopened → Firefox continue to run only in memory when closed after a long period of use and reopened. Shutdown hang
Whiteboard: [closeme 2013-08-15]

Updated

4 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(tremblay.jf)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2013-08-15]
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